Quality Policy

O'Neil Software is committed to provide competitive software products, support and training services related to the record management and storage industry. O'Neil is also committed to our customers' ultimate success and to having the highest level of quality. It is our guiding principle to provide our external and internal customers with a level of quality and service that consistently meets or exceeds expectations through the following philosophies:

  • Continually maintaining and improving the effectiveness of our products and services through review and customer feedback.
  • Constantly striving to develop products and services that meet or exceed the customer's and/or organizational requirements of our customers.
  • Effectively communicating of objectives to customers, suppliers and our employees.
  • Hiring the best people in the industry, training those people and focusing them on delivering excellence.
  • Aligning ourselves with the most competent base of suppliers available.


To meet our policy, we should always be:

1. Customer Focused

  • Satisfy our customers' needs and expectations
  • Make commitments we fully understand and believe we can meet
  • Meet all commitments to customers on time


2. Performance Driven

  • Verify that our products and services meet agreed requirements
  • Monitor and continuously improve our business, products and services, organization and employees' performance


Environmental Policy


The company will endeavor to use policies and procedures that will ensure the conservation of natural resources while minimizing any adverse environmental impact from our operations, including, but not limited to, waste reduction and recycling.


The company operates an energy conservation policy to ensure that:

• All non-critical equipment is switched off when not needed.
• Low energy electrical equipment will be preferred for purchase.

O'Neil Software will endeavor to perform business electronically, to reduce paper usage. All communications are primarily conducted via email and we are working towards electronic invoices and statements.

We will always seek to purchase products that are environmentally friendly, re-usable, recyclable and that do not damage the environment.

Whenever possible, O'Neil Software re-uses incoming packaging materials.

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