April 2011

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Ian Thomas

This last month has been one of lots of new things happening.  From a new sponsorship opportunity to a fresh new face on our User Forum, it's been a very interesting time.  Of course, we only launched RS-SQL 4.01 last month, so I'm still learning lots about that too.


In this edition of the newsletter, you can learn more about the new things going on, as well as read the latest case study from , Greg LeFrancis, President/General Manager of Southwest Data Protection, Inc.  It is great to be able to share these stories with you, and we will continue to share more over the coming months.


On the technical side, we already have a small upgrade for RS-SQL 4.01 and some news on the new MC959x-K scanners and a pesky problem that we have fixed!! 


With a look back at the latest news posted on our twitter feed and our next training dates, that just about rounds it up.


As always, I hope you enjoy this edition.

Ian Thomas
Vice President - Business Development  

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What's New at O'Neil

Exclusive Show Sponsorship Announced

O'Neil Software is delighted to be the exclusive sponsor of the RIMproReport.  If you are not aware, the RIMproReport is the only weekly talk show dedicated to the records and information management industry.


Hosted by industry insider Tom Adams, the show is for record centers, shredders, scanners and media vault operators.


Every week, Tom interviews a guest and invites a (usually unusual) guest to help co-host the show.  The show is entertaining and also informative and we are delighted to be able to support Tom and the RIMproReport.


You can listen or download the podcast at: http://RIMproReport.com


Updated User Forum Launched!! - www.oneilsoft.com/user-forum

Many of you will have noticed that we continued with our website upgrade this month and transferred the user-forum to a new layout.  The reason for the move was to complete the full integration of the forum and to add new functionality.


The most important aspect was the data migration, to ensure we maintained the [over] 1970 posts, so that all the historical questions and answers could be searched.  We also wanted to ensure that data integrity, such as users posts was maintained.  We are pleased that this is now complete, with only a couple of minor issues that were quickly fixed.


In this new release, not only can you now post questions and share answers with the over 900 members but you can interact even more with the opportunity to rate topics.  Personal preferences allow email notifications of topics you are watching, the ability to sort topics (such as newest post first), and easier viewing of posts.  We also wanted to add a better search engine, as there is so much great information now available.  One of the neatest features is the "Quick Post" capabilities, so that it is easy for everyone to get involved in a discussion.


In the coming months, we will be adding more functionality, such as capabilities so that forum members can interact with each other more freely, so watch this space!!


In the meantime, if you are a User Forum member, we invite you to visit the forum and update your personal preferences, including your avatar (picture).  This is the largest industry user group so take the opportunity to get involved and be a part of this fabulous user generated resource.  If you are not already a member, it's free and easy for any customer of O'Neil Software.  Simply go to www.oneilsoft.com/login/register and sign up today. 


Strategic Partner Conference 2011 - Dates Announced

O’Neil will host their 2011 Strategic Partner Conference at the beautiful Hilton Waterfront Beach Resort in Huntington Beach, California on Wednesday, September 14th to Friday, September 16th. The location (“Surf City, USA”) has become a favorite of attendees and is where O’Neil held their 2007 & 2010 Strategic Partner Conference. Due to popular demand, it was selected again, offering an atmosphere that lends itself perfectly to a unique, interactive and memorable experience.


Registration will open soon, and details will be added to our website at:



In the meantime, if you are new to O'Neil Software and not aware of the Strategic Partner Conference, you can read the previous reviews at:



And Don't Forget, we are still looking for speakers who want to share their stories of success. The registration fee is waived for speakers, so don't be shy email us today to volunteer and help everyone learn from your rich experiences.  Email us at: newsletter@oneilsoft.com

Customer Stories

Southwest Data Protection

Companies with field service staff are now turning to mobile solutions for added productivity and efficiencies. More and more, not having a mobile solution is what sets you apart from the competition – and not in a good way.

Here’s a case study on an off-site data storage company, who was definitely looking to set themselves apart from the competition in a unique way. They were looking to provide customers with an accurate record of their service at the point of interaction; scanning software for wireless handhelds that enable electronic signature; wireless printers that eliminate the need for drivers to return to their vehicles to print receipts, invoices and barcode labels; and an online portal for their customers to track their computer tapes and media.

Ian's Tweets

A selection of O'Neil Software or Industry News from Ian's Twitter Feed :

Iron Mountain Rises On Unusually High Volume (IRM) http://ping.fm/E6lTM

3:48 PM Apr 19th 

Restore PLC - Acquisition of Sargents Logistics Ltd and Sargents Archive Limited http://ping.fm/qsyLW

3:45 PM Apr 19th 

Back from a short vacation and saw the big news from Iron Mountain and the return of Richard Reese as CEO: http://ping.fm/dXobY

Apr 18th 

Latest updates for RS-SQL, known as Version 4.01.227 now available from ONeil Software at: http://ping.fm/kQZzY

Apr 13th 

We have finished uploading the ONeil EXPRESS videos, which are now available for viewing online: http://ping.fm/kWPcE

Apr 13th 

Iron Mountain withdraws its low-cost public cloud offerings to focus on more specialised services. http://ping.fm/8meVm

Apr 12th 

Iron Mountain REIT debate heats up - analysis: http://ping.fm/alGCE

Apr 8th 

Please join me in welcoming the newest member of our US Support Team, Alicia Ramos

Apr 7th 

The Cost of Storing Patient Records http://ping.fm/5ugcA

Apr 6th 

Excel Moving & Storage Announces Grand Opening of Charleston, S.c. Location http://ping.fm/K0JAl

Apr 6th

Read More on Twitter or on Facebook

Note: O'Neil Software is not responsible for the content of external internet sites. 

Do you have news you want to share?  We would be delighted to share it with our readers every month.  Simply Email us at
newsletter@oneilsoft.com?subject=News to Include


RS-SQL Version 4.01 and update .227 Now Available for Download

The latest version of RS-SQL 4.01 is now available for download from our website at:


The download will be in the form of an ISO image, and instructions on how to save this to a CD are available on the Download page.  You will also be able to download the latest documentation CD.  Do remember that you will need a Username and Password in order to download the CD, so register today at http://www.oneilsoft.com/login/register if you have not already done so.


The program and database updates (to version 4.01.227) are available at:


Storage Card Update for the MC9590K and MC9596K

Please be advised that O’Neil will now be shipping all MC95XX Mobile devices with the following storage card as standard: SanDisk 4GB Micro SD HC (Class 4)

The reason behind the change is because several customers started to report excessive RSADO errors during the operation of the new MC95XX mobile scanner. RSADO errors, commonly related to the access of the RS-Mobile SQL CE database on the device. During extensive testing the support and development team in the US managed to replicate the behavior using a series of stress tests. Removal of the storage card and initialization of the device to place the RS-Mobile SQL CE database on the internal memory appeared to resolve the issue. Many customers have utilized this solution and have not reported any further errors at this time. Further research of storage solutions lead us to review higher class cards.


The original Micro SD card has since been placed on an “End of Life” notice by SanDisk leaving the introductory model as the SanDisk 4GB Micro SD HC (Class 4). To date the class 4 memory card has tested error free. Customers that previously used the class 2 cards with errors have now moved to the class 4 model; the results in the field reflects the results in the test lab.

Customers that currently have class 2 cards for the MC95xx model are eligible for free replacement.


Please contact your regional business development or support representative for further information.

As always, if you are unsure or require further clarification on any of the technical topics discussed... simply ASK! Remember, we are only a telephone call or email away. For our contact details, click here.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.


2011 Upcoming Classroom Training Dates

May Training in Irvine, CA and Milton Keynes, UK*


Course Details:

RS-SQL® Administration — Critical Setup - May 16, 2011
RS-SQL Standard Operations — May 17-18, 2011

RSWeb.NET® — May 19-20, 2011


Specific details for each course, such as hotel information will be made available on our user forum in the Classroom Training section


* Courses will also run in our Milton Keynes, UK office based on demand

** All Brisbane, Australia Classroom Training is cancelled until further notice due to the Queensland flood Damage


Further Training Details at: http://www.oneilsoft.com/forum/index.php?topic=880.0

The complete 2011 Calendar is available on our website and user forum.

Also, do remember that specific training classes not scheduled may be requested and will be offered on demand, based on an adequate number of attendees.  This means if you don't see what you want on our schedule, request something else.

This month we look at another question that our support team or User Forum was asked. Why not test your knowledge by seeing if you know the answer?

Question: We charge a surcharge for an urgent delivery and also want to charge extra for the box pulls compared to a regular box pull.  Is this possible? 


Click Here to Read the Answer...

Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

North & South American Customers Support@oneilsoft.com
European Customers EUsupport@oneilsoft.com
Australian Customers AUsupport@oneilsoft.com

Send comments on our Quiz Us! questions to: Newsletter@oneilsoft.com

This eNewsletter comes to you at no charge as a service of O'Neil Software, Inc, the World's Leading Supplier of Records Management Software.  Visit our Web site at www.oneilsoft.com or contact us for complete and additional information.


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The Legal Bit
©O'Neil Software Inc. 2011 O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb, "Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.

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