March 2011

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Ian Thomas

We have a full newsletter for you this month.  It all starts with the What's New section where details of the latest release of RS-SQ, version 4.01.  This one has been in the works for some time, and makes some major enhancements to the imaging portion of RS-SQL, but also includes some cool, new features.


We also officially announced the dates and location of our 2011 Strategic Partner Conference and are putting the call out for speakers to share their successes.


In the Technical section, with RS-SQL 4.01 released and the supply of the new MC9590-K scanners picking up, we are interested to get your feedback on these new devices and features.  There are also updates on Internet Explorer 9.0 and SQL Server 2008 SP2.


As always, I hope you enjoy this edition.

Ian Thomas
Vice President - Business Development  

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What's New at O'Neil

RS-SQL Version 4.01 Has Been Released

RS-SQL version 4.01 is now the official release that is shipped with all new system sales. This release primarily builds upon your feedback from the use of the initial Document Imaging functionality introduced in RS-SQL version 3.07. So what changed?

Firstly, the Document Imaging feature is now expanded beyond its initial test phase, where a document had to be created to attach an image. In RS-SQL version 4.01, the imaging capability now expands to containers and filefolders, while maintaining the document level for those who require this. We have also completely redesigned the Add/Edit dialogue screens, giving you more fields and flexibility for indexing data regarding the image.

Secondly, a new Storage Method field has been added. There are now two options available for selection: Your RS-SQL Database or an Image Bank. This allows you to store images in your RS-SQL database or to a location that can be referenced by a URL to an Image Bank. The Image Bank option provides information on where a resource is located and a means for retrieving it. It also makes it easy to navigate to image files stored outside your RS-SQL database without having to grapple with cryptic URL formations each and every time

For example, the Image Bank could point to an image:

  • hosted on an FTP server; or

  • stored in a shared folder on a machine on a network

Now we couldn’t update imaging without it having a significant impact on RSWeb®.NET, as we know your customers want to have an easy, intuitive method for requesting Image on Demand services. In RS-SQL 4.01, a new Image Express feature provides different ways for your customers to quickly order an image of a container, filefolder, or document. It works essentially the same as the Order Express feature, but has its own cool new search and grid functionality, that I know you are going to like...




Strategic Partner Conference 2011 - Dates Announced

O’Neil will host their 2011 Strategic Partner Conference at the beautiful Hilton Waterfront Beach Resort in Huntington Beach, California on Wednesday, September 14th to Friday, September 16th. The location (“Surf City, USA”) has become a favorite of attendees and is where O’Neil held their 2007 & 2010 Strategic Partner Conference. Due to popular demand, it was selected again, offering an atmosphere that lends itself perfectly to a unique, interactive and memorable experience.


Registration will open soon, and details will be added to our website at:


In the meantime, if you are new to O'Neil Software and not aware of the Strategic Partner Conference, you can read the previous reviews at:


And Don't Forget, we are still looking for speakers who want to share their stories of success. The registration fee is waived for speakers, so don't be shy email us today to volunteer and help everyone learn from your rich experiences.  Email us at:


Blog Update: Managing Chain of Custody for Off-site Records

The question of being able to ensure that you can maintain the chain of custody is something that has come up a lot lately in conversations I have been having. It is clear that everyone is more cautious in today's highly regulated business environment, and so being able to prove who handled records and when is important. That proof allows you to demonstrate a complete chain of custody as records move your off-site storage facility.

All these discussions reminded me of a short article I write some years ago, which clearly still has relevance today...



Customer Stories

Pacific Records Management

In this records-driven world in which we live, Pacific Records Management has earned the reputation for the intelligent and efficient management of even the largest document loads.

Here’s a case study on a company who recognized the value in automating their business early on, because billing by hand and inventorying by paper were processes that were no longer efficient or accurate. In doing so, they also “net” the big opportunities 24/7 in their marketplace: greater efficiency, productivity, as well as enhanced customer service using O’Neil Software’s RSWeb®.NET.

Ian's Tweets

A selection of O'Neil Software or Industry News from Ian's Twitter Feed :

Just finished listening to another great podcast of the RIMpro Report at:

10:25 AM Mar 28th 

We all know brands are important, and have value. So which are the most valuable brands today?

3:45 PM Mar 25th 

PHS takes over FileStore

12:09 PM Mar 25th 

Cornerstone Records Management Announces the Acquisition of California Document Shredding

2:56 PM Mar 24th 

Queensland Record Management Forum on Disaster Recovery

2:53 PM Mar 24th 

Iron Mountain's Biggest Shareholder Backs Activist Investor

9:09 AM Mar 23rd 

We’d love your input on how we can make the 2011 ONeil Strategic Partner Conference one of the best:

3:33 PM Mar 22nd 

Cityside Archives Urges Businesses to Protect Information From Floods

9:02 AM Mar 22nd 

Hotel info for June 13th-17, 2011 ONeil Software training classes in Newark, NJ at:

10:00 AM Mar 18th 

Iron Mountain fights pressure for REIT change

9:29 AM Mar 18th

Cintas Document Management Grows Presence in the Southwest

9:12 AM Mar 17th

Latest How To... Guides from ONeil Software available at:

2:02 PM Mar 15th

Read More on Twitter or on Facebook

Note: O'Neil Software is not responsible for the content of external internet sites. 

Do you have news you want to share?  We would be delighted to share it with our readers every month.  Simply Email us at to Include


RS-SQL Version 4.01 Now Available for Download

The latest version of RS-SQL 4.01 is now available for download from our website at:

The download will be in the form of an ISO image, and instructions on how to save this to a CD are available on the Download page.  You will also be able to download the latest documentation CD.  Do remember that you will need a Username and Password in order to download the CD, so register today at if you have not already done so.


Ready to share your Imaging Feedback in RS-SQL 4.01?

With the latest version of RS-SQL and RSWeb®.NET including many changes to the imaging functionality, we are really interested in receiving your feedback.  For example, when introducing Image-Banks, do you plan to use read-only or read/write image banks?  Also, should we design a specific training course for the imaging feature?  Would you like to learn more about imaging at the upcoming Strategic Partner conference? 


We have lots of questions, so why not email us with your feedback and comments after installing RS-SQL 4.01.  You can email to


Latest Motorola - RSMobile® Compatible Devices - MC9590-K and MC9596-K

Motorola Solutions has launched the latest in the long line of MC9000 mobile computers, with the introduction of the MC9590-K and MC9596-K devices to replace the MC9090-K and MC9094-K.


The Symbol MC9590-K is a highly rugged mobile computing solution that delivers the versatile data capture, real-time wireless communications and industry standard mobility platform required for mission-critical enterprise applications, such as record storage & management. It runs the latest Microsoft Windows Mobile 6.5 operating system and is fully compatible with our RSMobile software.


For complete communications, the MC9596-K enhances the capabilities as it can be used outside the four walls on the AT&T Wireless Data Network.


You can read all about these new devices at:


We also want your feedback on the new MC9590-K and MC9596-K...

We carry out an extensive testing and selection process with all of the new barcode scanners, but nothing beats using them in a daily, active environment to find out how well they are performing.  In testing we saw much faster scanning and a really great display, but how are the ergonomics and the battery after a full days' use? 


We would like to know the experiences of everyone using these newer models, especially in comparison to the MC9590-K models.  If you are using these devices, please let us know your early experiences at:  It is only through your feedback that we can continue to improve the products and software we provide.


RSWeb®.NET and support for Microsoft Internet Explorer 9.0

There was a great post from Andre Bunting in the RSWeb.NET section on our user forum asking about IE9 and if it is compatible with RSWeb.NET?


Currently we are just beginning to touch it, so we have not yet completed fully testing, but there is no reason not to use it as long you use Compatibility Mode for now.  We will update you in this section of the newsletter and on the user forum as to progress.


RS-SQL and Microsoft SQL Server 2008 SP2

Another post on our user forum, this time from Lori Wagoner in the Technical Section, enquired about RS-SQL and its compatibility with Microsoft SQL Server 2008 SP2.


We’re using it internally and have encountered no apparent problems. If problems arise in the field with SP2, we will assume support responsibility and work toward a solution.

Do be aware of the following note from Microsoft: SQL Server 2008 SP2 applies only to the SQL Server 2008 release. This service pack can not be applied on top of SQL Server 2008 R2.

As always, if you are unsure or require further clarification on any of the technical topics discussed... simply ASK! Remember, we are only a telephone call or email away. For our contact details, click here.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.


2011 Upcoming Classroom Training Dates

April Training in Irvine, CA and Milton Keynes, UK*


Course Details:

RS-SQL® Administration — Critical Setup - April 11, 2011
RS-SQL Standard Operations — April 12-13, 2011

RSWeb.NET® — April 14-15, 2011



May Training in Irvine, CA and Milton Keynes, UK*


Course Details:

RS-SQL® Administration — Critical Setup - May 16, 2011
RS-SQL Standard Operations — May 17-18, 2011

RSWeb.NET® — May 19-20, 2011


Specific details for each course, such as hotel information will be made available on our user forum in the Classroom Training section


* Courses will also run in our Milton Keynes, UK office based on demand

** All Brisbane, Australia Classroom Training is cancelled until further notice due to the Queensland flood Damage


Further Training Details at:

The complete 2011 Calendar is available on our website and user forum.

Also, do remember that specific training classes not scheduled may be requested and will be offered on demand, based on an adequate number of attendees.  This means if you don't see what you want on our schedule, request something else.

This month we look at another question that our support team or User Forum was asked. Why not test your knowledge by seeing if you know the answer?

Question: How can I tell which facility a barcode scanner download took place in? 


Click Here to Read the Answer...

Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

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The Legal Bit
©O'Neil Software Inc. 2011 O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb, "Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.

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