February 2011

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Ian Thomas

February has turned out to be as busy as January, but fortunately without all the water.  I did manage to visit our Australian office to take a look at the damage, and you can read an update on that in the What's New section. 


I also just returned from the PRISM Asia Conference held in Vietnam.  I have to say that this was a very enjoyable event with some great speakers, interesting content, and fabulous networking opportunities.  If you haven't attended a PRISM show, maybe you should look to join us at one in 2011?


While I was travelling, there was lots going on so, as always, I hope you enjoy this edition of the newsletter.

Ian Thomas
Vice President - Business Development  

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What's New at O'Neil

A short delay but on its way...

I was hoping to announce the release of RS-SQL version 4.01 in this newsletter, but some final testing is taking a little longer than expected and so I have to hold off another month. The great news, however, is that this release is built and will be with you shortly.


One big difference will be how we distribute this release.  In the past we have shipped CD's around the globe, however this can cause delays due to shipping, and tax liabilities, in some countries and states.  As such, this release will be available for download from our website at: http://www.oneilsoft.com/index.php?option=com_content&view=article&id=240

The download will be in the form of an ISO image, and instructions on how to save this to a CD are available on the Download page.  You will also be able to download the latest documentation CD.


Do remember that you will need a Username and Password in order to download the CD, so register today at http://www.oneilsoft.com/login/register if you have not already done so.


Australia Office Flood Update

Last month I was able to update you on the flooding in Australia and its impact on our office.  This month I travelled to our Australia office to meet with the landlords and take stock of the situation.  The level of damage was staggering and some of the statistics are amazing.  For example, it cost A$125,000 just to clear all the mud and debris from around the office, while the entire ground floor interior has had to be removed (see photo).

The elevators and bathrooms were completely destroyed, along with the infrastructure for the telephone, power, and plumbing systems. Until these issues are resolved, the office refit cannot commence.

We are expecting to remain in our temporary office at Level 12, 307 Queen Street, Brisbane until at least June of this year. At that time, we should have a greater understanding of the progress of the new office build-out and be able to provide a date when we can return.

If you missed all the excitement, you can read all of our daily Emergency Updates and see photographs at: http://www.oneilsoft.com/emergency-update


Blog Update: Open all lines of communications...

Several events this week have reminded me of the constant need to communicate through every available channel. It's like those old episodes of Star Trek where Captain James T. Kirk tells Lieutenant Uhura to "Hail on all available frequencies".

Every day we are bombarded with email, text messages, instant messages, Skype calls, cell phone calls, Facebook, LinkedIn and Twitter updates... and the list goes on.





We would like to pass on our congratulations to Vanessa Taylor, our European and Africa Sales Representative, and her husband on the birth of their beautiful daughter, named Elin.


Customer Stories

Government Records Repository, New South Wales, Australia

They are the state’s information keeper, preserving its history by overseeing the storage and management of government records. So what they do and how they do it is extremely important.

Records must be stored, accessed, tracked, audited, managed, archived and eventually destroyed according to government retention and disposition mandates. And then there is the growing list of legislative initiatives, resulting in their being bombarded by requests for information.

They also face other mounting pressures: not enough staff and the same fiscal challenge – do as much as possible while spending as little as possible. That’s a tall order for any government agency.

Here’s a case study on an organization that didn’t let old, inefficient record-keeping systems govern how they do business. With the right records storage and management technology, they were able to do more, with less; meet mandates for improving business processes and achieve operational efficiencies simply by using O’Neil Software.

Ian's Tweets

A selection of O'Neil Software or Industry News from Ian's Twitter Feed :

Will there ever be a Paperless Office? http://ping.fm/wQsCf

9:30 PM Feb 28th 

NARA archives system would cost up to $1 billion to complete http://ping.fm/pGnvq

4:08 PM Feb 17th 

Record Nations Publishes Document Scanning Industry Trends of 2010 http://ping.fm/6Kgom

4:06 PM Feb 17th 

GRM and The UniLink Group Form Alliance to Deliver Cloud-Based Enterprise Invoice Automation Solutions http://ping.fm/qxMGN

4:06 PM Feb 17th 

Gregory Nicastro Appointed to Archive Systems’ Board http://ping.fm/KMe8V

1:35 PM Feb 16th 

Watch Stevens & Stevens facility expansion as it happens from their live webcam at: http://ping.fm/96sJD

2:17 PM Feb 10th 

Recall Honored as a Diamond Partner by Hyland Software http://ping.fm/UO9XU

10:46 AM Feb 10th 

Lloyds private equity unit buys majority stake in Sala International for £11.5m http://ping.fm/w8LH9

8:11 AM Feb 3rd 

Media Services Nominated for Greater Kansas City Chamber of Commerce Award http://ping.fm/6Oo6d

2:43 PM Feb 2nd

Harsch, The Art of Moving is pleased to announce that their new website is now available at: http://ping.fm/Ik2li

8:49 AM Jan 24th

Read More on Twitter or on Facebook

Note: O'Neil Software is not responsible for the content of external internet sites. 

Do you have news you want to share?  We would be delighted to share it with our readers every month.  Simply Email us at
newsletter@oneilsoft.com?subject=News to Include


Latest Motorola - RSMobile Compatible Devices - MC9590-K and MC9596-K

Motorola Solutions has launched the latest in the long line of MC9000 mobile computers, with the introduction of the MC9590-K and MC9596-K devices to replace the MC9090-K and MC9094-K.


The Symbol MC9590-K is a highly rugged mobile computing solution that delivers the versatile data capture, real-time wireless communications and industry standard mobility platform required for mission-critical enterprise applications, such as record storage & management. It runs the latest Microsoft Windows Mobile 6.5 operating system and is fully compatible with our RSMobile software.


For complete communications, the MC9596-K enhances the capabilities as it can be used outside the four walls on the AT&T Wireless Data Network.


You can read all about these new devices at: http://www.oneilsoft.com/products/hardware/mobile-computers


Support of the "2000" range of Microsoft Products.

As you plan your upgrade the RS-SQL 4.0, please remember that these newer versions are no longer supported on the Microsoft products that were named "2000".  These specifically include:

  • SQL Server 2000

  • Windows Server 2000

  • Windows 2000 Workstation

If you are running any of these older programs, please talk to your regional support team, so you can plan your upgrade along with your implementation of newer version.


You can always download the latest technical requirements at: http://www.oneilsoft.com/forum/index.php?topic=250.0


RS-SQL Version 4.0.16 - Update Now Available

RS-SQL version 4.0.16 is now the latest update for the latest version.  If you are using RS-SQL 4.0, you should check the user forum and download these updates. 


The updates are available for download from our User Forum at:



And remember, rather than have Release Notes for every update, we simply update the primary Release Notes document.  When we place the new updates onto our website, we always post the latest release notes, removing the older version, so please download the release notes again.

As always, if you are unsure or require further clarification on any of the technical topics discussed... simply ASK! Remember, we are only a telephone call or email away. For our contact details, click here.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.


2011 Classroom Training Dates

March Training in Irvine, CA and Milton Keynes, UK*


Course Details:

RS-SQL® Administration — Critical Setup - March 07, 2011
RS-SQL Standard Operations — March 08-09,

RSWeb.NET® — March 10-11, 2011

Specific details for each course, such as hotel information will be made available on our user forum in the Classroom Training section


* Courses will also run in our Milton Keynes, UK office based on demand

** All Brisbane, Australia Classroom Training is cancelled until further notice due to the Queensland flood Damage


Further Training Details at: http://www.oneilsoft.com/forum/index.php?topic=880.0

The complete 2011 Calendar is now available on our website and user forum.

Also, do remember that specific training classes not scheduled may be requested and will be offered on demand, based on an adequate number of attendees.  This means if you don't see what you want on our schedule, request something else.

This month we look at another question that our support team or User Forum was asked. Why not test your knowledge by seeing if you know the answer?

Question: Where I have customers who are a long ways away, I use an Access Workorder and put the FedEx number into Workorder Notes.  Later, when I need to lookup that FedEx number I have difficulty finding it.  Can I query the workorder notes?


Click Here to Read the Answer...

Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

North & South American Customers Support@oneilsoft.com
European Customers EUsupport@oneilsoft.com
Australian Customers AUsupport@oneilsoft.com

Send comments on our Quiz Us! questions to: Newsletter@oneilsoft.com

This eNewsletter comes to you at no charge as a service of O'Neil Software, Inc, the World's Leading Supplier of Records Management Software.  Visit our Web site at www.oneilsoft.com or contact us for complete and additional information.


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O'Neil Software, Inc.
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United Kingdom
Tel: +44 1908 635320
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AustralAsia Office
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25 Donkin Street
South Brisbane QLD 4101
Tel: +61 7 3255 1333
Fax: +61 7 3255 1444

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The Legal Bit
©O'Neil Software Inc. 2011 O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb, "Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.

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