June 2010

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Ian ThomasAs World Cup Fever grips... err, the World, its noticeable by its lack of coverage here in the US.  Yes, you can see the games on TV and, yes there is some newspaper coverage, but it would be easy to not know that it even existed.  How could people not know that the biggest sporting event in the world was underway? 

 

Well it kind of reminded me of records management.  How many times have you tried to explain what you do, only to be met by blank expressions, forcing you to resort to the answer that you are "in storage"?  How could such a large, and important industry, not be well known?  It's a challenge we all face to educate businesses of the importance of records management and why they should not ignore it.

 

And that's one of the reasons why we shall keep working to develop and provide the software tools to help you meet that challenge.  From our RSWeb.NET software to the networking opportunities on our online User Forum.

 

In the meantime, it's great to use this edition of the newsletter to share so many ways that we are working together to learn, share and expand in this great industry.

As always, I hope you enjoy this edition of the newsletter.

Ian Thomas
Vice President - Business Development  


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What's New at O'Neil

Strategic Partner Section Expands


We have often been asked to list our customers, but never felt that was the right thing to do.  The reasons for displaying a list is obvious: we get to show the largest user group of commercial records management companies in the world, and you are able to contact other O'Neil users should you need coverage in their location.  So what stopped me posting this?  There's some historical reasons and some confidentiality concerns that come into play, but many of these were overcome thanks to you and Bing

That's right. A simple search showed how many of you were proudly displaying your relationship with O'Neil Software.  This created a great opportunity to share this list, as it is in the public domain, and you can see excerpts of the results at:  http://www.oneilsoft.com/strategic-partners

Don't see your company there?  Simply click on the Add Your Site button and we will get you included.  Don't forget to also register for the online User Forum, where you can interact with many of these companies directly.


RS-SQL Statistics Deadline Approaches!


If you want to be included in the RS-SQL Statistics program and receive a customized report on your operating statistics verses other O’Neil RS-SQL users, you must run the query and send it to O’Neil by June 25th.

If you are unaware of this new initiative which was introduced at the recently concluded O’Neil Strategic Partners Conference, it is intended to assist record centers around the world in monitoring key operating metrics. These key metrics are then aggregated by O’Neil with reports provided to participating record centers so they can evaluate their metrics against similarly sized operations.

A few questions you may ask:


1) Is it easy to run the query? Yes – merely download the query from the Forum at http://www.oneilsoft.com/forum/index.php?topic=705.0. It is located under the General Category section named General RS-SQL Discussion. Then choose RS-SQL Statistics and go to the 4th post. Then download the query, run it from any work station that has an RS-SQL active database, and then send the csv file to mike.jacobs@oneilsoft.com.
 

2) Can I see a sample of the customized report? Yes – this has been posted on the oneilsoft.com Forum at http://www.oneilsoft.com/forum/index.php?topic=705.0. This downloadable file is the 6th post under the RS-SQL Statistics section.
 

3) Who will receive the customized reports? Only those participating and submitting the query will be included. So if you want to see information on a large cross section of the O’Neil base, I highly recommend you participate.

Act now and you can still be included in this invaluable new program.      

 



Ian's Last 10 Twitters

A selection of O'Neil Software or Industry News from Ian's Twitter Feed :


Record Retention for Small Businesses: http://ping.fm/NLDda

8:18 AM Jun 17th 


Do you have any tips on reviewing records for destruction? Question was recently asked during a review of filing system: http://ping.fm/E16Ao

8:11 AM Jun 17th 


Records storage management has come a long way and much has changed in the business. http://ping.fm/Ssgud

11:31 AM Jun 9th 


HIPAA violation leads to jail time. http://ping.fm/uVsjb

 4:48 PM Jun 7th 


ONeil Software looking for On-site Support Specialist and Software Trainer: http://ping.fm/PZ7vP

4:19 PM Jun 7th 


ONeil Software requires a Support Specialist / Software Technical Support: http://ping.fm/j511T

4:18 PM Jun 7th 


ONeil Software Donates to Orange County Ronald McDonald House: http://ping.fm/g2cPt

2:29 PM Jun 7th 


ONeil Software User Forum hits 2100 posts (thanks Jimbo!): http://ping.fm/5LQzv

1:26 PM Jun 7th 


OASIS GROUP EXPANDS IN NORTHERN IRELAND: http://ping.fm/wJy3r

4:15 PM May 27th


Latest Update for RS-SQL (Ver. 4.00.10) now available for download from ONeil Software at: http://ping.fm/inmRL

4:41 PM May 24th


Read More on Twitter or on Facebook


Note: O'Neil Software is not responsible for the content of external internet sites. 

Do you have news you want to share?  We would be delighted to share it with our readers every month.  Simply Email us at
newsletter@oneilsoft.com?subject=News to Include



Technical
Support

RS-SQL 4.0 Now Available for Download


 

 

 

 

 

 

 

 

 

 

 

 

 

Many of you have asked us to make available the RS-SQL CD for download.  We understand how this can speed things up, should you misplace your CD or require another, and so we have put this in place.  It is important to note that this is an ISO image of the CD.

 

This is the full release of RS-SQL v4.0. After selecting the link below you may be prompted to supply your user name and password again, for verification purposes.

 

The CD is available at: http://www.oneilsoft.com/index.php?option=com_content&view=article&id=240

 

After downloading the latest RS-SQL Release .ISO image file from O'Neil Software pdf Click Here for instructions on extracting the ISO image to a CD/DVD.

 

This download is over 600MB in size and could take up to an hour or longer to download, depending on your line speed. In addition to this release you should also download all the latest RS-SQL patches and upgrade notes at: http://www.oneilsoft.com/forum/index.php?board=31.0

 


RS-SQL Version 4.0.10 - Updates Now Available


RS-SQL version 4.0.10 is now the latest update for the latest version.  Released on May 21st, this update builds on feedback from our users.  If you are using RS-SQL 4.00.06, you should check the user forum and download these updates. 

 

The updates are available for download from our User Forum at:

http://www.oneilsoft.com/forum/index.php?board=31.0

 

And remember, rather than have Release Notes for every update, we simply update the primary Release Notes document.  When we place the new updates onto our website, we always post the latest release notes, removing the older version.

 


Microsoft Update: Support Ending for Windows XP with SP2 and Windows Vista RTM


Microsoft support for the Windows XP with Service Pack 2 (SP2) operating system ended on July 13, 2010; support for Windows Vista without any service packs ended April 13, 2010. .

After October 22, 2010, original equipment manufacturer (OEM) system builders will no longer be able to manufacture PCs that run the Windows XP operating system.

Note: If you are running the 64-bit edition of Windows XP with SP2, you’ll continue to be eligible to receive Microsoft support and updates until April 8, 2014. There is no SP3 for the 64-bit version of Windows XP.

To find out if you are running the 64-bit version of Windows XP, go to the Start menu, right-click My Computer, and then click Properties. If you don’t see "64-bit" listed, then you’re running the 32-bit version and need to install the Windows XP SP3. .


As always, if you are unsure or require further clarification on any of the technical topics discussed... simply ASK! Remember, we are only a telephone call or email away. For our contact details, click here.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.



Training

2010 Classroom Training Dates


The next training courses scheduled for the classroom in 2010 are:

July 12       RS-SQL Administration - Critical Setup
July 13-14  RS-SQL Standard Operations
July 15-16  RSWeb.NET

These courses are available in the US at our office in Irvine, CA, as well as in the O’Neil Software Offices in Milton Keynes, UK and Brisbane, Australia

The complete 2010 Calendar is available on our website and user forum.

Also, do remember that specific training classes not scheduled may be requested and will be offered on demand, based on an adequate number of attendees.  This means if you don't see what you want on our schedule, request something else.



Quiz
Us
This month we look at another question that our support team or User Forum was asked. Why not test your knowledge by seeing if you know the answer?

Question: I still have some of the old PDT3100 scanners and have just purchased some of the new [RSMobile] scanners.  My guys in the warehouse get confused on which communications screens to go too.  There's got to be an easier way?

 

Click Here to Read the Answer...


Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

 
North & South American Customers Support@oneilsoft.com
European Customers EUsupport@oneilsoft.com
Australian Customers AUsupport@oneilsoft.com

Send comments on our Quiz Us! questions to: Newsletter@oneilsoft.com



Information
This eNewsletter comes to you at no charge as a service of O'Neil Software, Inc, the World's Leading Supplier of Records Management Software.  Visit our Web site at www.oneilsoft.com or contact us for complete and additional information.

 

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O'Neil Software, Inc.
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Tel: +1 949 458 1234
Support: +1 800 797 4321
sales@oneilsoft.com
support@oneilsoft.com

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AustralAsia Office
Ground Floor, Logan House South,
25 Donkin Street
South Brisbane QLD 4101
Australia
Tel: +61 7 3255 1333
Fax: +61 7 3255 1444
AUsales@oneilsoft.com
AUsupport@oneilsoft.com


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The Legal Bit
©O'Neil Software Inc. 2010. O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb, "Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.

O'Neil Software believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. The recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. O'Neil Software is not liable for any loss or damage arising in any way from this message or its attachments.