Issue 104 - October/November 2009
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I'm just back from a series of travels and that resulted in no newsletter for October.  I figured that I could just sneak by for one month without you noticing.  I figured wrong!  Now I do have a somewhat genuine excuse.  While visiting our Australian my trusty old laptop (and those who had seen it know how old it was) finally decided to go visit all the other old laptops in the blue screen of death.  My draft newsletter went with it and so I shall start again with a double effort this month. 


As such, there is lots of Conference News, Version 4.0 News and Industry News.


As always, I hope you enjoy this edition of the eNewsletter from O'Neil Software


Ian Thomas

Vice President - Business Development


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What's New at O'Neil

2010 Strategic Partner Conference  - Registration is now Open

We can't believe how many of you have pushed us to open the registration early for the 2010 Strategic Partner Conference.  We want to thank you because early registration really helps us with the planning stages.  As such, we have decided to keep the early registration prices to the same as 2008, with a small increase for late registrants.  So don't delay. Write the date in your calendar and book early for the not-to-be missed event of 2010.


O'Neil Software Partners with Orange County Ronald McDonald House've all been wondering and clamoring for the information.  So the time has finally come to announce the children's charity that we will be sponsoring at the O'Neil Software Strategic Partner Conference in April 2010. 

The charity we've selected is the Orange County (OC) Ronald McDonald House, located only a few blocks from Children's Hospital of Orange County, California (CHOC) and other pediatric hospitals and medical facilities in the area. The idea behind the Ronald McDonald House is simple: provide a comfortable and affordable “home away from home” for families shouldering the burdens associated with a child, who is being treated for a serious illness at a nearby hospital.  Our goal is to help this caring, compassionate and charitable organization lift some of the heavy financial burden on families, who already struggle with so many concerns and fears. 


Even if you cannot attend, please consider making a charitable donation.


Boxes of medical files found abandoned in South Bend

South Bend Tribune - November 14, 2009 SOUTH BEND - An agent with the Indiana attorney general's office removed 21 boxes of medical records from a downtown office building Friday that contain the personal information of hundreds of local people. The boxes, consisting of thousands of sheets of paper, contain patients' Social Security numbers, addresses, phone numbers, diagnoses and prescriptions


Catholic documents in oldest US city preserved

Associated Press - November 11, 2009 ST. AUGUSTINE, Fla. — Sister Catherine Bitzer slowly opened a file box and carefully removed a brittle page, scarred by years of neglectful storage, mold and insects. At 415 years old, the marriage record written by a Roman Catholic priest is still readable and is one of the oldest known European records from the United States.


Iron Mountain Reports Third Quarter 2009 Financial Results

Business Wire - Ictober 29, 2009 BOSTON--(Business Wire)-- Iron Mountain Incorporated (NYSE: IRM)... today reported its financial results for the third quarter ended September 30, 2009. The Company announced reported operating income and operating income before depreciation and amortization (OIBDA) growth of 5% and 6%, respectively... These results were ... supported by storage revenue internal growth of 7%....


RecordMax New Orleans Expands Facility Capacities for Open shelf Medical Records and Radiology Film

Company Press Release, October 14th, 2009 -- RecordMax New Orleans continues to grow and prosper in the Crescent City. Construction has begun on a new three level shelving system for the storage of open shelf medical records and radiology film jackets with all new systems, equipment and facility upgrades scheduled for completion sometime next month.


Archive Systems Announces New Records Center in Portland, Oregon

Company Press Release, October 14th, 2009 -- Portland, OR (October 13, 2009) - Archive Systems, Inc., a leading provider of records management services, today announced that it has expanded its document and records management business into the Pacific Northwest with the launch of a new business records facility serving the Portland, Oregon metropolitan region. "We surveyed potential new markets for our continued expansion and found Portland to be an excellent next step. The Pacific Northwest is technology driven, which makes it a strong fit for us..."


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RS-SQL Version 4.0 receives Windows 7 Compatibility Certification.

Nowadays, the economy and market conditions aren’t the only things subject to change. Computer hardware and software are changing as well. This is precisely why O’Neil Software is constantly monitoring technology on behalf of their customers, whose investments stand to be impacted. With that in mind, the company recently announced that their world renowned records management software, RS-SQL®, is now Microsoft Windows 7 Compatible, offering their customers enhanced security, innovative user interface features and reliability improvements.


Read More...  

RS-SQL Version 4.0 - Readiness Check - Coming Soon.

RS-SQL version 4.0 will come with a new program designed to ensure you are ready to upgrade.  Known as the Readiness Check program, it will be available on the RS-SQL installation CD in the folder with the same name.  You should run this program prior to upgrading your database to RS-SQL version 4.0.


So what will it do for you?


The program examines your RS-SQL database, looking for unexpected objects that might interfere with the RS-SQL 4.0 database upgrade.   The Readiness Check program will also check for and report on SQL Server 2000 presence, and inform you of the RS-SQL 4.0 requirement for SQL Server 2005 or later.

RS-SQL Version 4.0 - The Platform for the Future.

RS-SQL version 4.0 is built to run on the latest offerings from Microsoft and the hardware world:  64-Bit computing, Windows 7, Windows Server 2008 R2, and SQL Server 2008.


As Microsoft is now stopping support, we will also be retiring some of these older operating systems and SQL Server versions with the introduction of RS-SQL Version 4.0


You can keep up to date with all the information on our End of Life schedules at:

End of Sale & Support Schedule

and read more on our User Forum at:

Why a stored procedure is not the API

During the examination of a recent support issue a customer misunderstanding about what actually is the API has come to light. We found, in this particular example, that portions of our code (known as the stored procedures) are being used on their own to insert records into a database. I shall do my best to explain why this is bad, without too many technical terms:



As always, if you are unsure or require further clarification on any of the technical topics discussed... simply ASK! Remember, we are only a telephone call or email away. For our contact details, click here.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.


January Training Dates Now Available

The next training courses scheduled for the classroom are in 2010:

January 11, 2010       RS-SQL Administration - Critical Setup
January 12-13, 2010  RS-SQL Standard Operations
January 14-15, 2010  RSWeb.NET

These courses are available in all the O’Neil Software Offices worldwide. 

The complete 2010 Calendar is coming soon.

Also, do remember that specific training classes not scheduled may be requested and will be offered on demand, based on an adequate number of attendees.  This means if you don't see what you want on our schedule, request something else.

This month we look at another question that our support team was asked. Why not test your knowledge by seeing if you know the answer?

Question: I read of the security breach where accounts and passwords were found on a public site listed the usernames and passwords of some 10,000 users. What steps can I take to avoid this with my RSWeb and RS-SQL passwords?


Click Here to Read the Answer...

Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

North & South American Customers
European Customers
Australian Customers

Send comments on our Quiz Us! questions to:

This eNewsletter comes to you at no charge as a service of O'Neil Software, Inc, the World's Leading Supplier of Records Management Software.  Visit our Web site at or contact us for complete and additional information.


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O'Neil Software, Inc.
Corporate Office
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Tel: +1 949 458 1234
Support: +1 800 797 4321

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United Kingdom
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The Legal Bit
©O'Neil Software Inc. 2009. O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb, "Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.

O'Neil Software believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. The recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. O'Neil Software is not liable for any loss or damage arising in any way from this message or its attachments.