Issue 102 - August 2009
Quick Links
What's New
Industry News
Tech Support
Quiz Us

As the month's fly by, it is great to see that the records management industry is as strong as ever and I really appreciate hearing from so many of you that business is going well.  We are trying to do our part by helping you a new version of RS-SQL, updated web content, ease of use and, of course, opportunities to network in our user forum and at our Strategic Partner Conference.


Information on all of the above can be found throughout the newsletter.


As always, I hope you enjoy this edition of the eNewsletter from O'Neil Software


Ian Thomas

Vice President - Business Development


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What's New at O'Neil

Website Unified Login now available

We are continuing work to make our website simple to navigate and easy to use.  The latest change comes in the form of a unified login for the website and for the User Forum.  By tying the two products together, we can provide website content specifically for registered users and give you access to the forum.  We are hoping to add a third product offering in the coming months, which will also benefit from the unified login.


If you have a User Forum username & password, you can try it out: Login...

2010 Strategic Partner Conference Dates - April 21 to April 23

One of the most fun things we get to do every 18 months at O'Neil Software, is to organize and attend our Strategic Partner Conference. The planning takes some effort but it is definitely worth the effort as we create a unique industry networking experience.
We do this because we recognized that many "user conferences" are nothing more than training classes or thinly veiled sales pitches for products. The O'Neil User Group (known as our Strategic Partners) told us that they wanted... no, expected more.

Check back soon at our Conference News section for details on registration, hotels and activities:

Motorola/O'Neil Customer Loyalty Promotion now available in Europe

Back in March I was able to announce the Motorola and O’Neil Software Customer Loyalty Program, which had been in the negotiation stage for quite some time. The program is our way of continuing to move beyond a simple customer/supplier relationship by negotiating directly with Motorola on your behalf and now I am delighted to announce that we have been able to complete negotiations in Europe.

In the current economic climate it is increasingly important that you are able to utilize cutting-edge software, such as our RSMobile solution, to maximize your cost savings, but this comes at a price as you need RSMobile capable devices. Using our status as Motorola's leading Business Solution Partner in the commercial record management market, we have been able to create a significant loyalty scheme with Motorola for the Americas, Asia and now the European regions.


Barcode Label Survey 2009 - Still Chance to take part.

Last month we announced that we are working on enhancing our barcode label offering and thought it would be wise to solicit input from you. Consequently, we would like to invite you to participate in a survey that addresses various factors including overall value, lead-time, quality, short run quantities, color and other elements that may be important. This survey is designed to receive input from those of you who are presently buying barcode labels from us, but also those who are subcontracting to a third party provider or printing your own in house.

We know your time is valuable, so we will be giving away a total of four (4) $150 gift certificates to randomly chosen participants. To be eligible for a gift certificate, simply add your contact information at the end of the survey. We will only use it for this purpose.


That's it... ready to participate?  Just click the link below:


Brambles sees rising local demand

The Nation Business - August 17, 2009 -- Brambles (Thailand), a provider of physical and digital document-management outsourcing services under the Recall trademark, expects 16-per-cent growth in revenue in fiscal 2009 ending next June 30, due to rising demand for its services. General manager Alisa Udom said the company achieved revenue of Bt200 million in fiscal 2008, up 12 per cent from the previous year...


Access Information acquires Bay Area Records Management Firm, KS - August 10, 2009 -- Pleasanton CA - Access Information Management has announced the acquisition of Records Preservation & Management (RPM), based in Oakland, California. RPM has served clients throughout the San Francisco Bay Area over the past seven years. The company provides records storage, secure shredding and document imaging solutions.


Archive Systems Installs New Technology to Enhance Process

Enterprise Mobile Communications Featured Article - August 03, 2009 -- Archive Systems, a provider of records management services, has reportedly announced the implementation of new technology to enhance the records management process... With the help of TeleNav Track¸ Archive Systems can now instantly view the location of drivers and job status... they are also now capturing signatures using RSMobile, the scanning software for wireless handhelds from O'Neil Software...


Iron Mountain Incorporated Q2 2009 Earnings Call Transcript - July 30, 2009 -- I would like to welcome everyone to the Iron Mountain second quarter 2009 earnings call and webcast... I would now like to turn today's call over to Stephen Golden, Vice President, Investor Relations. Stephen Golden Thank you and welcome everyone to our 2009 second quarter earnings conference call. After my announcement this morning, Bob Brennan will give his state of the company remarks, followed by Brian McKeon who will deliver the financial review. When Brian is finished, we'll open up the phones for Q&A.


Note: O'Neil Software is not responsible for the content of external internet sites. 

Do you have news you want to share?  We would be delighted to share it with our readers every month.  Simply Email us at to Include


Version 4.0 Upgrade Notes

As we continue to develop and test RS-SQL version 4.0, I have previously been able to share some technical information about support for the underlying operating systems and SQL Server versions. We now have an updated statement that combines and clarifies all the previous points and gives some news on a new program to help prepare for the upgrade.


Read More...  

*UPDATED* ANNOUNCEMENT: Support for Version 3.07 Extended

Last month we announced the extended support for RS-SQL 3.07, due to the requirements of version 4.0.  I have recently updated the announcement to clarify certain points.  You can read this updated announcement at:  

RS-SQL Version 3.07 Updates

For our customers who have installed version 3.07, there are several updates to resolve some small issues identified by you.  We want to thank you all for your valuable contribution to the quality of this major release and you can visit to download the updates.

End of Sale/Service Schedule

As we continue to expand and improve RS-SQL (Record Storage for SQL Server), to ensure it remains the world's leading commercial record storage & management software product, it is important to keep abreast of new technology. As a result, it has been necessary to discontinue products and services and replace them with newer alternatives.  You can see our complete schedule at:

As always, if you are unsure or require further clarification on any of the technical topics discussed... simply ASK! Remember, we are only a telephone call or email away. For our contact details, click here.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.


September Training Dates

The next training courses scheduled for the classroom are:

September 21, 2009: RS-SQL Administration - Critical Setup
September 22 - 23, 2009: RS-SQL Standard Operations
September 24 - 25, 2009: RSWeb.NET

Time: 8:00am - 4:00pm

US Based class will be held in Dallas.

Location: Omni Dallas Hotel at Park West
1590 Lyndon B Johnson Fwy, Dallas, TX
Dallas, TX 75234

For Reservations call: 1 - 800 - THE - OMNI

Please mention you are with O'Neil Software for a special room rate of $139.00 through August 30, 2009.

They have a complimentary Airport Shuttle from Dallas Forth Worth airport.

These courses are available in all the  O’Neil Software Offices worldwide. 

Also, do remember that specific training classes not scheduled may be requested and will be offered on demand, based on an adequate number of attendees.  This means if you don't see what you want on our schedule, request something else.

In this months question to our support team, we look at a question regarding Highwater Storage. Why not test your knowledge by seeing if you know the answer?

Question: Does O’Neil automatically calculate a moving minimum number of boxes for storage in the system? Suppose High Water is turned on… If 150 boxes are placed in storage and 30 are removed for access – all in one month, is the customer charged for 150 boxes of storage for that month – or 120 boxes? And if another customer placed 150 boxes in storage but permanently removed 10 boxes the next month, would the customer be charged for 150 boxes or for 140 boxes in storage?


Click Here to Read the Answer...

Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

North & South American Customers
European Customers
Australian Customers

Send comments on our Quiz Us! questions to:

This eNewsletter comes to you at no charge as a service of O'Neil Software, Inc, the World's Leading Supplier of Records Management Software.  Visit our Web site at or contact us for complete and additional information.


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O'Neil Software, Inc.
Corporate Office
11 Cushing, 
California, 92618
Tel: +1 949 458 1234
Support: +1 800 797 4321

O'Neil Software Ltd.
European Office
6 Joplin Court, Crownhill,
Milton Keynes MK8 0JP,
United Kingdom
Tel: +44 1908 635320
Fax: +44 1908 635328

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AustralAsia Office
Ground Floor, Logan House South,
25 Donkin Street
South Brisbane QLD 4101
Tel: +61 7 3255 1333
Fax: +61 7 3255 1444

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The Legal Bit
©O'Neil Software Inc. 2009. O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb, "Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.

O'Neil Software believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. The recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. O'Neil Software is not liable for any loss or damage arising in any way from this message or its attachments.