Issue 100 - June 2009
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In the News
Industry News
Tech Support
Quiz Us

I am delighted to say that after writing the newsletter monthly for over 8 years, we have reached the dizzy heights of our 100th edition. The newsletter was started in December 2000 and has morphed through several iterations over the years. 

All the newsletters are still here, many minus some graphics which have long since been removed from the website, but still very readable and they show a timeline of O'Neil like no other.  You can read more about the history in the one-off "In The News" section below, which remembers some of the more significant changes and events that the newsletter introduced. 

The rest of this commemorative edition will keep focused on the tradition set, with the usual industry news, Hints & Tips and Technical Support updates.

Thank you all for your support and positive feedback from the previous 99 editions. 

As always, I hope you enjoy this month's newsletter.

Ian Thomas
Vice President - Business Development
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In the News

In The News... Looking back at over 8 Years of the eNewsletter.

The eNewsletter was introduced in December 2000 and has been updating customers and friends of O'Neil Software ever since.   In that first issue, we introduced RS-SQL version 1.16 and two new team members to the US technical support desk: Dan Reisman and Mark Tipton.  Well RS-SQL has moved on a long way since then, while Dan and Mark are still here assisting customers.


Issue 6, saw the announcement of our first Strategic Partner Conference, scheduled for September 20, 2001, which was subsequently postponed due to the tragic events of 9/11.  That event made Issue 10 probably the most difficult to write, as we all tried to focus on business as usual. 


Issue 11 saw the first change to the look of the newsletter, along with the introduction of a new website. I am guessing the look wasn't popular as it was quickly updated in Issue 14, which shared the news of the introduction of RS-SQL version 1.22. 


Issue 26 eased us in 2003 with the introduction of the Strategic Partner Magazine, as we continued to look at the best ways to communicate with all of you.  The magazine was a glossy, quarterly aimed at getting the news to your staff and customers.  Issue 30 saw us moving to our new and present home, at 11 Cushing, as we spread our wings and separated completely from our sister company, O'Neil Product Development.

Issue 38 was the first of 2004 with another new look, to keep it shorter.  Twitter hadn't been thought of yet, but you were telling us you needed news in a quick format. Issue 44 announce our third (and current - for now) website, which was branded to match our datasheets and provide simpler navigation.  This brand would eventually be used throughout O'Neil's marketing, with the very next newsletter taking the same look and feel. 

Issue 58 shared some great feedback from our 2005 Strategic Partner show and made the announcement that our RSMobile software had won the Symbol Technologies (now Motorola) Enterprise Mobility Award for the North America Region.  It was only two issues later and we announced our 25 year anniversary in the Records Management Software Industry and by Issue 64, we were making the big announcement of RS-SQL Version 3.0, which introduced the new RSWeb.NET, amongst other features.

Issue 78 brought the news that our RSMobile solution had reached another milestone with it's AT&T certification, meaning you can now be connected from anywhere.  Issue 90 brought us RS-SQL version 3.06 in August 2008 and the very next edition brought news of the newsletters first signs of real competition - the blog.  The newsletter was starting to look dated, as it only shared news in a monthly digest format.  Could it survive in this new environment?

10 editions later and the newsletter is still going strong.  Distributed to over 3800 subscribers with a monthly read rate of 23%, this is still obviously a great resource for many of you.

With years of hints & tips, quiz us answers and other information, it can be fun to look back at some of the newsletters.  Simply change the issue number in the URL to pick any edition you want.  Please note that some graphics and links may be missing, or no longer valid, in earlier editions.

Let me know if you had a particular favorite or just want to give some feedback on your thoughts about the future of the newsletter, with the introduction of blogs, Twitter and Facebook pages.


Electronic Records Management: File This Under ‘More Work Needed’

Workforce Management Online, May 2009 -- Thanks to the ubiquity of e-mail and software for seemingly every aspect of work, more business records are digital. But experts say most companies don’t have adequate systems for managing them.


Crown Records Management Wins Prestigious Health & Safety Accolades

Mumbai, Maharashtra, IND - - June 06, 2009 -- Crown Records Management, the world's number one private business information storage company, received a RoSPA Gold Award and achieved ISO 18001:2007 accreditation across all its UK and Ireland sites. The Gold RoSPA Award, which follows a Silver Award that was presented to Crown in 2008, is presented in recognition of Crown's comprehensive health and safety policies and low number of accidents.


Dangerous Stocks That Will Burn Investors

The Motley Fool, May 22, 2009 -- For years, Buffett has focused on finding the strongest companies with the best competitive positions.. It's a strategy that's made him billions and one that's perfectly suited to today's market... For decades, Iron Mountain built a boring business with a huge moat -- storing records for doctors, lawyers, and anyone else who generates a lot of paper...


Note: O'Neil Software is not responsible for the content of external internet sites. 

Do you have news you want to share?  We would be delighted to share it with our readers every month.  Simply Email us at to Include


Which Data Network is right for RSMobile?

Recently I have been asked a lot of questions about RSMobile and how it communicates over the cell phone data networks. This is such a great feature, allowing drivers to upload/download data from the field, or allow you carry out record center operations in a remote warehouse, including live lookups. Most of the questions, however, focus on the cell phone company that people have chosen. After all, we all have our favorite service provider so why did O'Neil choose AT&T and is that your only choice? So let's give some background:


Read More...  

When is a Backup Considered Successful?

This is a great question that was posed by Stephen Bouffard in an article he recently posted at SQL Server Central ( Stephen highlighted several issues that we see all too frequently and has essentially created a non-technical checklist that anyone can use. I may get into trouble for copying it here, but it is such a good article I hope he won't mind me sharing it with you. Before reading the aricle, can you answer the question?


Read More...  

RS-SQL Version 3.07.21 - Updates available

For our early adopters, who have received version 3.07, there are several updates to resolve some small issues identified by you.  We want to thank you all for your valuable contribution to the quality of this major release and you can visit to download the updates.

As always, if you are unsure or require further clarification on any of the technical topics discussed... simply ASK! Remember, we are only a telephone call or email away. For our contact details, click here.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.


Training Courses - July & August 2009

If you are planning on attending classroom training in July or August, please make note of the following dates:.

July 13      RS-SQL Administration - Critical Setup All O’Neil Software Offices*
       14-15 RS-SQL Standard Operations All O’Neil Software Offices*
       16-17 RSWeb.NET All O’Neil Software Offices*

August 10      RS-SQL Administration - Critical Setup All O’Neil Software Offices*
           11-12 RS-SQL Standard Operations All O’Neil Software Offices*
           13-14 RSWeb.NET All O’Neil Software Offices*

These courses are also available in our UK and Australia Offices


Learn more about the courses and content at:


In the spirit of our commemorative edition, here’s a question that was answered in the Hints & Tips section of Issue 50 of our newsletter. Why not test your knowledge by seeing if you know the answer?

Question:  I see the menu option LIST in Operations.  Can you tell me what it is and how I can use it?  


Click Here to Read the Answer...


Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

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Australian Customers

Send comments on our Quiz Us! questions to:

O'Neil Software, Inc.
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Tel: +61 7 3255 1333
Fax: +61 7 3255 1444

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©O'Neil Software Inc. 2009. O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb, "Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.

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