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In this month's newsletter I am trying a slightly different
approach, based on your feedback. Many people want
a quick read in today's busy work environment: An
easy way to browse through the newsletter without having
to scroll through topics that are not of particular
interest. To accommodate this, I have moved to
short bites of information with "Read More" options if
the topic interests you. Let me know if you prefer
this approach.
On the "let me know" point, I am trying very hard to make
sure that I listen closely to your feedback and not just
hear what you say. Our bi-annual survey results
are out and there were some excellent, constructive
criticism's that I need to address. If you took
part, I would like to express my sincere thanks.
Everyone can can view the overview in our What's New
section below.
As always, I hope you enjoy this edition. Ian Thomas
Vice President - Business Development
If you received this newsletter in error or wish to find out more, please
click here
Want your O'Neil News sooner? Subscribe to our
What's New at oneilsoft.com
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What's New at O'Neil
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Customer Satisfaction Survey Results Released for
Q1 2008
Every six months, we undertake a customer
satisfaction survey with the help of
Microsoft and TNS Prognostics. The
goal of the survey is to ensure that we
understand where we are doing well working
with our customers and where we can do
better. The survey results can be
enlightening and humbling, ensuring we
remain focused on improving.
See Results...
O'Neil Now Approved to Provide AT&T Services (US
Only)
I am delighted to announce that O'Neil Software is now a
fully authorized AT&T reseller with the ability to
provide data plans for the new
GPRS enabled Motorola MC9094. This means
that O'Neil can provide you with zero activation fees and
8% discount on all voice & data plans when purchased
with an AT&T Mobility Business (AMB) contract.
Read More...
Strategic Partner Conference Registration & Award
Nominations Now Open
We have opened the registration for the Strategic
Partner Conference 2008 and, by popular demand, we have
moved our registration process to
to allow a wider selection of credit cards,
including American Express.
Read More...
Website Updates
We have been updating our website to ensure that we
communicate to you the most up-to-date information from
O'Neil Software. For a list of all pages changed
or added in the last month...
Read More...
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Industry
News |
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Safe Document Transfer: How to Secure the Paper Chain
CSO - Framingham, MA, USA - March 29, 2008
-- Indeed, this past fall, Iron Mountain suffered an
incident in which personal data of financial aid
applicants and their parents was lost due to an employee...
Read More...
Microsoft taking the pain—and some costs—out of upgrading
Microsoft.com, USA - March 20, 2008
-- With new versions of Microsoft SQL Server and Microsoft Windows Server coming out soon,
Software Assurance may make the process easier and more affordable...
Read More...
Five Dollars Buys Man Hundreds of Private Medical Records
Upper Marlboro, MD, USA - March 20, 2008
-- Medical records are supposed to be between a person and their doctor, but a Maryland man suddenly
found himself the owner of hundreds of patients most private information...
Read More...
or
Watch
the Video...
BNY Mellon informs patrons data exposed
Pittsburgh Post-Gazette, USA - February 27, 2008
-- Bank of New York Mellon customers were recently
informed that their personal information was lost and
might potentially be in the hands of cyber thieves....
Read More...
Note: O'Neil Software is not
responsible for the content of external internet sites.
Do you have news you want to share?
We would be delighted to share it with our readers every
month. Simply Email us at
newsletter@oneilsoft.com?subject=News to Include
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RS-SQL
Tip |
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Want to sort your filefolders by
terminal digit order?
Maybe your customer is a medical facility or an
insurance company? Either way, if they use
terminal digit filing it can play havoc with your
reports, especially in relation to how they are sorted.
So what is Terminal Digit filing? Considered by
many to be the most efficient of the numeric filing
systems, in this system, the last digit or group of
digits is the primary unit used for filing. For example,
the number 7123490 could be broken down as follows:
71-234- 90, with 90 as the primary unit for filing, 234
as the secondary unit, and 71 as the tertiary unit.
Read More...
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Technical
Support |
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RS-SQL General Release Mailing
Update
RS-SQL version
3.06 has been released from development and is now in
it's alpha testing phase. With this in mind, we
are going to hold off mailing the current version (3.05)
to all customers. If you require version 3.05,
please contact your regional support desk and they will
mail it to you immediately. For a list of features
in version 3.05 visit our
resource center or
support downloads section of our website.
Daylight Savings Time & Windows
Mobile 2003
If you have had
your Mobile 2003 scanner repaired by Motorola or if you
have had to cold boot the scanner, you may have lost any
DST patches previously applied. Information on the DST
patches can be found on the O’Neil web site in the
Technical Downloads section or by calling your local
O’Neil Support Desk.
Reporting Services Revenue
Reports
Anyone
requiring display of currency other than dollars ($) in
the reporting services Revenue Reports can contact
O’Neil Support to receive the latest build of these
reports. Version 3.06 will incorporate this feature.
Windows Vista SP1
If you
installed or plan to install SP1 for Windows Vista, and
intend to use your Vista computer for RSMobile or
RSWeb.NET, contact the O’Neil Support Desk for important
information.
RS-SQL Version 3.05 Updates
Available
If you were
mailed RS-SQL (version 3.05.14), there has been a couple
of
updates made to correct a small issue with workorders.
Known as Patch 3.05.15, Patch 3.05.16 & Patch 3.05.17. After you have
installed RS-SQL
3.05.14, you can download the necessary files with
instructions from:
http://www.oneilsoft.com/support/downloads.shtml
As always, if you are unsure or require further clarification on any
of the technical topics discussed... simply ASK!
Remember, we are only a telephone call or email away. For our
contact details, click here.
IMPORTANT NOTE: Before loading any service packs,
check with your O'Neil support representative first. News on
the effects of loading a service pack is received all of the time
and they will be able to advise you of any issues.
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Quiz
Us |
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 Here’s a question asked
of our technical specialists by an O'Neil Strategic Partner during the last month. Why not test your knowledge by seeing if you
know the answer?
Question: I want to add a lot of new
locations. I have already added all my odd numbers
(on one side of the racks) and now want to add my even
numbers. I don't want to overwrite the locations
that already exist so how do I exclude them?
Click Here to Read the Answer...
Got a question for our technical specialists or want to learn more about this
feature? E-mail us at one of the following addresses:
Send comments on our Quiz Us! questions to:
Newsletter@oneilsoft.com
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The Last Word... |
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Williams Records Management - Providing Excellent Service through Software
In this
new newsletter section, we get the opportunity to talk
with a customer each month to see how they have adopted
an O'Neil Service or feature of RS-SQL, RSWeb.NET or
RSMobile to maximize their unique, competitive
advantage.
 In this month's audio interview, you can listen to Matt Casden,
General Manager at Williams Records Management explain
how they used the latest tools to help a local law firm
solve their storage problems...
Click Here to Listen...
Got a story to tell? Contact us and you could be featured in the next
audio interview.
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Information
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O'Neil Software, Inc.
Corporate Office
11 Cushing,
Irvine
California, 92618
Tel: +1 949 458 1234
Support: +1 800 797 4321
sales@oneilsoft.com
support@oneilsoft.com
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O'Neil Software Ltd.
European Office
6 Joplin Court, Crownhill,
Milton Keynes MK8 0JP,
United Kingdom
Tel: +44 1908 635320
Fax: +44 1908 635328
EUsales@oneilsoft.com
EUSupport@oneilsoft.com
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O'Neil AustralAsia Pty Ltd.
AustralAsia Office
Ground Floor, Logan House South,
25 Donkin Street
South Brisbane QLD 4101
Australia
Tel: +61 7 3255 1333
Fax: +61 7 3255 1444
AUsales@oneilsoft.com
AUsupport@oneilsoft.com
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For more information visit our website
Check our site
map or  search site
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This eNewsletter comes to you at no charge as a
service of O'Neil Software, Inc, the World's Leading Supplier of
Records Management Software. Visit our Web site at
www.oneilsoft.com
or contact
us for complete and additional information.
To unsubscribe or update your company details regarding the
O'NEIL NEWSLETTER, click on the link at the bottom of this
newsletter.
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Legal
Bit |
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©O'Neil Software Inc. 2008.
O'Neil Software, the O'Neil Logo, RSWin, RS-SQL, RSMobile, RSWeb,
"Scan. Store. Manage. Deliver" and The FIRST Choice of Record Centers WORLDWIDE! are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality, release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.
O'Neil Software believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. O'Neil Software is not liable for any loss or damage arising in any way from this message or its attachments.
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