What an interesting month this has been!  Just recently, it was us who were on the receiving end of a data conversion, as we moved over to a new accounting system to better serve our customers. 

Also we received the results from our regular six month survey and are delighted that we gained four points in the NSAT (customer satisfaction) score.  Your comments are always valuable, topical and relevant and we we will be reviewing each one to ensure our service continues at the levels you expect.  Thank you to everyone who took part and especially to James Cashman of Ireland who was the winner of our draw for a $100 American Express Gift Card.

This edition of the newsletter contains a large technical support update, a Q&A relating to mobile scanner repairs and all the usual news and tips.

As always, I hope you enjoy this edition.

O'Neil Switches to Microsoft Dynamics GP

On July 1, 2007 all three of the O'Neil Software companies switched over to Microsoft Dynamics GP for our accounting needs.  Previously our accounting system was a resource planning accounting suite suitable more for our old sister company O'Neil Product Development, rather than the service oriented O'Neil Software companies.  Our desire is to provide our customers with greater access to information relating to their orders and accounts and so a new platform was required.

Initially you should notice very few changes:  new invoice layouts and statements, but everything should be business as usual.  Over time we will be introducing a series of tools to speed up the flow of information between you and us.  The first goal is that we wish to have automated emailing of receipt of your orders and statements.  I shall, of course, keep you updated on progress.

Important Note for O'Neil AustralAsia PTY Ltd customers:   Please be aware that from July 1, 2007 all sales invoices will be sent from O'Neil Software Inc.  Please update our account details in your accounting systems with the correct company name.  Full details will appear at the bottom of your next invoice.

This month most of the news is coming from Iron Mountain, who have been very active !!  If you have news that you want to share, don't forget to email us so we can include it in future newsletters.

Iron Mountain Establishes Presence in Greece
PRNewswire, LONDON, July 16 2007 - Iron Mountain Incorporated has established its first presence in the Greek market with the acquisition of a minority interest in SafeDoc, an Athens-based records and information management company. ....

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Iron Mountain Reinvents Itself with Eye on Records Management  
CMSWire - San Francisco,CA, USA - June 29 2007 - A Until recently we've all thought of Iron Mountain as little more than a backup tape shipping and ...
 

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Crown Records Management Opens New Facility
Crown Records Management, Hong Kong - June 27, 2007 - Crown Records Management, specializing in the management and storage of business information, including files, documents and magnetic and digital media, is proud to announce the grand opening of its state-of-the-art Records Management Center in Auckland, New Zealand ...

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Iron Mountain buys Accutrac for records management 
Search Storage - USA - June 26, 2007 - The latest in its string of acquisitions and partnerships is a records management services provider based in Irvine, Calif., called Accutrac Software Inc.,...
 

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Note: O'Neil Software is not responsible for the content of external internet sites. 

Do you have news you want to share?  Email us at
newsletter@oneilsoft.com?subject=News to Include

I have to confess that it has always been a pet niggle of mine that RS-SQL had the buttons at the bottom of a grid.  I have got used to using the right-mouse click available in Outlook and liked that approach.  I also think it makes the screen cleaner and provides more room for query results.  Well, since RS-SQL version 3.02 you have had the choice to show the buttons or remove them. 

From any grid, select the View menu and decide if you want to see toolbars or buttons.  The Options choice allows you to make default choices for all grids.

With the buttons gone, right click on the grid (if it is empty) or a row (if it is populated) and see all the same choices without having to move the mouse to the bottom of the screen.

Version 3.04.15 is an Official Release

With Beta testing finally complete, RS-SQL 3.04 is now ready and is available on request from your support or business development representative.  If you haven't read about this release, you can view the release highlights in our Resource Center or get all the details from our Support Downloads section.  Contact your local support desk when you are ready to upgrade, as this is a major release involving changes to the underlying MS-SQL database structure.

Different versions of RS-SQL may require different versions of the RSWeb.NET Start Up Kit. Check our web site Resource Center, to download the kit compatible with the version of RSWeb.NET you are running. If you don’t know about the Start Up Kit, it has sample forms, model users, quick queries and query groups…everything you need to get started fast with RSWeb.NET.
 

Motorola (formerly Symbol) and Microsoft are continually releasing patches and upgrades to the RSMobile scanner platforms and operating systems. If you experience any problems with your scanners be sure to call your local O’Neil support desk. Applying the latest platform has fixed issues for several customers. And this week we’ve received another platform for the MC909X Windows Mobile 5 devices.

Got a mixture of RSMobile scanners? There are important differences between the hardware and operating systems on the different RSMobile scanners. Once you understand them, using the devices is easy. But without this knowledge, end users may feel frustrated or confused about why a device works a certain way, or seems not to be working for them. O’Neil University offers the RSMobile From Setup to Service course in Irvine in August and November this year. This course is a must for anyone who has not had RSMobile training. For specific questions, contact the O’Neil support desk who can inform you about the expected behavior of any device.

Microsoft downloaded a security update for .NET Framework this month that created problems for many applications, and unfortunately that included RSWeb.NET. Do not download the security updates numbered as follows:

for Windows XP/2000 it is update KB928365.

For Windows Vista it is update KBKB929916.

If you are using RSWeb.NET and want to be on our list of people to receive early alerts about technical topics that may affect your RSWeb.NET installation, send an e-mail to Support@oneilsoft.com with a subject line of RSWEB.NET USER.
 

O'Neil EXPRESS Updates Coming Soon

O'Neil EXPRESS will shortly be updated with new, five minute sessions introducing the new features in RS-SQL Version 3.04. Watching these sessions will give you enough information to get started and from there,  go through the New Features document to learn how to use and/or configure the feature.

IMPORTANT NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the effects of loading a service pack is received all of the time and they will be able to advise you of any issues.

Question: I received the Symbol Service Level Agreement the other week from your office for the new MC9090 Scanners.  There are no instructions as to where we ship if the systems require repair etc. I spoke with the support team who told me  that we have to ship to Texas and then supply O’Neil as the return address so you will reinstall the software etc. This sounds very complicated and time consuming?

Answer:  On the repair side, the procedure for mobile devices can be a little complicated depending on the nature of the repair.  For example, if a keyboard stops functioning or a screen is damaged, it is unlikely that the unit would need to be returned via O'Neil.  In that instance, you should be able to contact the Symbol Repair facility directly. However, an example of a unit that could need to come via O'Neil is an older unit that initially shipped with Pocket PC 2003 software and was upgraded to Windows Mobile.  Symbol's database of serial numbers will show that this was a Pocket PC2003 device and, therefore, it is possible (if not probable) that they will re-install this operating system.  We would then need to upgrade it to Windows Mobile for you.   Ideally, work with our support desk and they will let you know if they think we need to view the unit so you can ask Symbol to ship it back to us.

To request a repair, Symbol now allows you to create an online Returns Material Advice (RMA) from their website.  In order to do this, you must register first at http://www.symbol.com/services/registration/registration.html. Please be prepared to provide your Service Contract # or your Site ID in order to complete the form.

Once you have a registration, you will be able to request and track RMAs, as well as check on contracts, at:  http://mysymbolcare.symbol.com/servlet/PortalStart?portalLayout=yes

You can get these links, download a PDF explanation and watch a movie explaining the process all from the following link:  http://www.symbol.com/5586

Got a question for our technical specialists or want to learn more about this feature? E-mail us at one of the following addresses:

 

North & South American Customers	Support@oneilsoft.com
European Customers	EUsupport@oneilsoft.com
Australian Customers	AUsupport@oneilsoft.com

Send comments on our Quiz Us! questions to: Newsletter@oneilsoft.com

MS Excel - Split names by using Convert Text to Columns

If you have a database of names in an Excel spreadsheet that you want to split out the first and last name for a mail-merge, it can seem quite difficult.   Fortunately, Excel has a great wizard that can help you to do this. 

The Convert Text to Columns Wizard is an easy way to separate simple cell content, such as first names and last names, into different columns.

 

Full name		First name	Last name
Syed Abbas		Syed	Abbas

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Note: O'Neil Software is not responsible for the content of external internet sites.