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The
O'Neil Software eNewsletter |
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This is
proving to be a quite a month for us all here at O'Neil Software so this
is a longer newsletter than usual but, don't worry, we haven't left out
any of your favorite section. Why is it a bumper issue? Well,
we
have enjoyed a fabulous PRISM conference and, at the same time, been
working hard to plan our move to new offices. As always, we want to
make sure that everything we do has long term benefits for our customers
and so the office move has some nice surprises thrown in. You can
read about these two events in the What's New section.
Also
included in this edition is a great question from a customer regarding
the handling of potential duplicate tape barcodes and a very important
reminder about performing backups can be found in our Technical
News & Views section.
As
always, we hope you enjoy this edition of the newsletter.
Ian
Thomas,
Vice President - Business Development
If you received this eNewsletter in error or wish to
find out more about it, please click here |
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What's New at O'Neil Software
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WE
ARE ON THE MOVE...
As
announced in our recent Strategic Partner Magazine, O'Neil Software's
Corporate Office is moving to new premises. Over the past few years
O'Neil has grown to encompass over 700 installations in 48 countries.
The move to this new office will not only ensure that we can provide the
space for technical support and development to work more closely together
but we are also taking the opportunity to introduce a new computer
infrastructure linking our offices in New Jersey, Florida, Brazil, Milton
Keynes & Brisbane. We are also centralizing on a new standard email domain
(oneilsoft.com) and bringing on-line a state of the art telephone system
so you can get to the person you wish to speak to much more quickly.
The centralization will immediately bring benefits to users of our
technical support desks with immediate access by all O'Neil staff to
complete and up-to-date accounts details...wherever in the world you may
be.
The
move will be taking place during May and we hope to be settled in for the
first week of June. Please make a note of our new address. The telephone
and fax numbers will remain the same:
O'Neil Software, Inc.
11
Cushing
Irvine
CA
92618-4220
Tel:
949 458 1234
Fax:
949 206 6949
Email: firstname.lastname@oneilsoft.com
*** NEW EMAIL ADDRESSES - PLEASE UPDATE YOUR RECORDS: ***
Beginning May 19th,
2003 our new, global "oneilsoft" email domain name will come into
effect. For a short time, you will still be able to send emails to the old
email addresses of all staff but this will begin our transition to the new
standardized addresses. The old email addresses usually end in
@oneiluk.com, @oneilau.com, @oneilinc.com or oneileast.com).
All
email that is received going to these old addresses will be transferred
automatically to oneilsoft.com from May 19th, 2003. This automatic
forwarding will continue until the end of June 2003; thereafter many of
them will no longer exist. The new naming convention will be: Email:
firstname.lastname@oneilsoft.com
 O'NEIL
IS SELECTED AS A SYMBOL TECHNOLOGIES PARTNER
We are
delighted to announce that O'Neil Software has been selected as a
Solution Provider under the new PartnerSelect Program introduced
by Symbol Technologies, the world's leading provider of mobile computing
solutions. The
Symbol PartnerSelect Program is structured to support companies that
serve Symbol's customers
while Solution Providers are companies recognized with expertise in re-engineering
business processes through application software and/or professional services.
Through the program, the resale of Symbol products and services is limited
to authorized partners, ensuring that all partners meet Symbol's highest
standards. Inclusion in this program will ensure that O'Neil Software has
early access to the latest technology and direct support from Symbol to
make that technology work for you. To
learn more visit http://www.symbol.com
THANK YOU TO EVERYONE WHO CAME TO SEE US IN ORLANDO, FLORIDA...
We
never quite got a photo of Anne Edmondson from our marketing office in
Mickey Mouse ears but we certainly tried. We did, however, get to
see so many of you and were delighted that you made the trip and took time
out of the busy conference schedule to come along and see us. At the
user forum we were able to share exciting news about our office move,
RS-SQL 2, RS-Mobile, O'Neil EXPRESS on-line training, our Strategic Vendor
Partners and some of our thoughts for the future.
Always
there is plenty of work ahead but we thank
you for being our Strategic Partners and giving us a chance to continually
show why we are the FIRST choice of Record Centers WORLDWIDE.
 WWW.ONEILSOFT.COM
- UPDATED WITH NEW CONTENT...
If
you visit our web site later this month, you will notice that there will have been some
changes to coincide with our office move . We have been working to streamline and re-structure
some of the menu options and adding exciting new services, such as O'Neil
EXPRESS. There is also updated details relating to the next
Strategic Partner Conference and you can start to read information about
our first Strategic Vendor Partners.
Many
of you will be delighted to know that we have also utilized a new
password tool for our Strategic Partner section, as we have had many
comments regarding the previous tool. Unfortunately, this does
mean that you will need to re-register for this section but the good
news is that you will automatically be re-entered into the weekly draw
for a free T-Shirt.
If you haven't already, why not visit
www.oneilsoft.com
today and register for the Strategic Partner section to get access to a
wealth of information, which is growing every week. Each week we will
put the names of everyone who registers into a draw and pull out a
winner who will receive their very own Strategic Partner T-Shirt.
The 4 winners of last month's weekly Strategic Partner T-Shirt
competitions are:
* Supachai Jirapatcharasin, Asia
* Chris Parker, FL
*
Greg Roemer, CA
Congratulations to you all and thank you for registering.
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RS-SQL™
Tip of the
Month
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SECURING
YOUR ACCOUNT ACCESS
When adding a
new user, it is easy to limit the accounts that the user is allowed to
see. This can be very useful, not only for security, but also for
controlling inexperienced users, such as temporary staff. For
example, if a temporary warehouseman is re-locating a specific account's
boxes or files, it may be simpler to limit his access to that one
account and then he cannot accidentally run huge queries or reports of
all the accounts on your system as the security will prevent him from
doing this. This is also very important when setting up remote
access or RSWeb access. So how do you do it? When you
add the user, simply ensure that you correctly set the Account Access
option:
The options for Account Access are ALL by Default and NONE by Default. You must choose one or the
other, and then you can edit the Account list as necessary.
All by Default -
When this option
is chosen for a user, he is given access to all accounts on the system. If
necessary, accounts can be removed from his access individually through the Account Access grid (described later
in this section). Any accounts listed on this grid in connection with this User
are no longer accessible for this User.
NONE by Default
- When this option
is chosen for a User, he is initially unable to access any Accounts. If necessary, he can
be given access to specific Accounts only through the Account Access grid.
So that remote user, RSWeb user, temporary data entry clerk or warehouseman can
only see the accounts you want them to see.
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Technical Support - News
& Views
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WEBEX
WORKING WONDERS
We would like
to thank so many of you for the great comments about our technical
support and especially the use of Webex. It really is proving to be an
excellent support asset and, in the words of one happy recipient,
straight from our evaluation form :
"Thanks
again!! You guys are the best... Please don't
EVER get rid of WEBEX. It is the best thing in the entire world. It has
truly saved our business. There is no way I would be able to follow all
the instructions needed to bring us back to the living. Thanks so much."
BACKUP WARNING !!! ARE YOU DOING IT RIGHT?
Every month we
help customers who have had problems where they need to restore a backup
but this month saw two client sites report hard drive crashes within 10
days of each other. In both cases they had utilized the RS-SQL
Backup Wizard correctly, but not completed the process as the files were
not being copied to another hard drive or to external media. They have
potentially lost all of their data.
It is
essential that everyone backs up their RS-SQL database, copies the
backup files to a medium (that can be stored off-site) and periodically
tests those backups to ensure they can be successfully restored.
Are you doing this? Don't assume...Check and, if in doubt, contact
your local support desk so they can help you with this vital process.
Don't get caught out. Our manual makes the point very clearly:
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"All backups are performed to disk, not tape.
It is up to you to transfer backup files to tape for rotation. Database backup
files older than 24 hours are removed after each successful database backup. Log
backup files older than three days are removed after each successful log backup.
It is very important that you place each backup file on tape before it is
automatically removed with the successful completion of the next backup. Without
backup to tape, your business is very vulnerable to serious data loss due to
hard disk failure."
This topic is
so important that we have also written articles in the December 2002
Issue of PRISM's inFOCUS magazine and the January 2003 Issue of
Mini-Storage Messenger magazine. Copies are available by contacting the
relevant publications:
http://www.prismintl.org
http://www.ministoragemessenger.com/products/proddetail.asp?id=509
As always, if
you are unsure or require further clarification on any of the technical
topics discussed... simply ASK!
Remember, we are only a telephone call or email away. For our contact
details, click here.
IMPORTANT NOTE:
Before loading any service packs,
check with your O'Neil support representative first. News on the affects
of loading a service pack is received all of the time and they will be
able to advise you of any known issues. |
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Quiz Us!
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Here’s
a question asked by an O'Neil Strategic Partner during the last month of
our technical specialists. Why not test your knowledge by seeing if you
know the answer?
Question: I am receiving some
tapes into my library that already have a tri-optic barcode on them. The
length of the barcode is 6 characters but I am sure the numbers will be
duplicates of barcodes I have already got, as other companies use the same
barcodes. I don't want to re-label
these. What can I do?
Answer:
The solution
may be to add a prefix or suffix to the barcode so it would be unique to your RS-SQL system. The Prefix/Suffix option in the PDT3100
scanner will allow you to scan these items and automatically apply a prefix or
suffix. So now a barcode received as 123456 could be prefixed with a customer
code, say, ABC to give a unique entry in your RS-SQL database of ABC123456
and you do not have to re-label the customers' item. In this
example, I "changed" the identity to a 9 character barcode length so that
would need to be set up in RS-SQL first.
Got a
question for our technical specialists? e-mail us at one of the following
addresses:
North & South American Customers -
Support@oneilsoft.com
European Customers -
EUsupport@oneilsoft.com
AustralAsian Customers -
AUsupport@oneilsoft.com
Send comments on our Quiz Us! questions to:
Newsletter@oneilsoft.com. |
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Microsoft
Windows/Office - Tip of the Month
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Navigate the hard disk
with Run
In Windows XP, you can
quickly access the Run dialog box by pressing the [Windows] + R keyboard
combination. Once the Run dialog box is open, it's possible to launch
any number of applications by simply typing the name of the executable
file.
In
addition, you can navigate to specific locations on your hard disk by
using special Run command shortcuts. For example, if you access the Run
dialog box and type a backward slash [\] in the Open text box, when you
press [Enter], Windows Explorer will launch and display the contents of
the root directory.
Here are a few more hard disk navigation shortcuts that you can access
through the Run command:
-
Type three consecutive periods to display the My
Computer folder.
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Type two consecutive periods to display the Documents
And Settings folder.
- Type one
period to display the Documents And Settings folder for the current
user.
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University Dates
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 All Worldwide courses to be held simultaneously in
Irvine-
California, Brisbane- Australia & Milton Keynes- United Kingdom
New
Jersey, Milton Keynes & Brisbane
June 16
- Administration - Critical Set Up
June 17, 18 - Standard Operations
June 19 - Advanced Customer Service
June 20 - New Features
Simply click the following link to download an enrollment form for any of
these courses:
http://www.oneilsoft.com/pdf/Enrollment.pdf or
click
the following link to view more information about the university and the
full 2003 course schedule.
http://www.oneilsoft.com
Don't
Forget, we offer training with a 100% SATISFACTION GUARANTEE
COMING TO A DESKTOP NEAR YOU SOON...
LOOK OUT FOR THE SPECIAL ANNOUNCEMENT & OFFERS
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O'Neil EXPRESS is the new service from O'Neil Software that
will bring training right to every desktop in your
organization. Designed, documented and recorded by our
own dedicated training team, these sessions can supplement
classroom training, on-site training or provide an
introduction of RS-SQL™
features to new employees.
O'Neil
EXPRESS - Training 24 hours a day, 7 days a week
http://www.oneilsoft.com/webex/index.html |
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Useful or Fun Links
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Although O’Neil does not endorse any of these
products or links, here are some fun or interesting links worth
investigating...
“Records
and Information Management (RIM) – An Overview”
By William
Benedon, CRM, FAI
(Second Edition Now Available)
This CD is a 2003 revision of the
original CD published in 2000. Materials have been expanded to include
coverage of key records and information management standards (ISO9000,
ISO14000, ISO15489, ARMA, AIIM, National Fire Protection Association
232, US DOD 5015.2STD, and the like) and their application in records
and information management programs, divider slides for each RIM
component for segment presentations, and legislative impact examples
from UETA, HIPPA and Sarbanes-Oxley. The purpose of this presentation is
to provide an overview of the subject of Records and Information
Management (RIM). It is not intended to be a definitive study, but a
general coverage of the principles and practices that have made RIM a
significant management tool for the proper creation and utilization of
information. The presentation’s primary applications are for individual
training, classroom instruction, in-house training, and seminars.
The CD is only $ 45.00 which includes
shipping and handling. Orders may be placed by Phone: 818:789-9022,
Fax: 818:789-4074, or E-mail:
wbenedon@aol.com
 SOME
USEFUL OR INTERESTING LINKS ON THE MICROSOFT WEBSITE...
It's always worth, once
in a while, checking out the Microsoft website as they often give away a
lot of FREE, useful information. This little bevy is courtesy of the
Australian Microsoft newsletter...
Download the Latest Security Updates for Word and Excel
http://go.microsoft.com/?linkid=112966
Anti-Virus Resources for Microsoft Office
http://go.microsoft.com/?linkid=112967
Your Blueprint for Building Successful Web Sites
http://go.microsoft.com/?linkid=112968
Test Your Microsoft Word Skills - Free Online Self-Assessment
http://go.microsoft.com/?linkid=112969
Office 2003 Beta FREE
http://www.microsoft.com/office/preview/default.asp
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Calendar of Events
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We want
to make sure that you have every opportunity to meet with us and that is
why we will be attending more shows than ever each year. Please take the
time to visit us at any of the following events:
MAY,
2003
British Association of Removers
The Belfry,
Warwickshire,
UK
Organized by: BAR,
Tel: +44 (0)20 8861 3331
http://www.bar.co.uk
AUGUST
20-23, 2003
PRISM Business Across Borders Europe Conference
Grand
Hyatt, Potsdamer Platz, Berlin, Germany
Organized by:
PRISM International, Tel: 919/881-0677, fax: 919/881-0339
http://www.prismintl.org
AUGUST 21-24,
2003
Australian Furniture Removalist Association (AFRA)
Novotel Hotel, Cairns QLD
Organized by:
AFRA,
Tel: +61 (0)2 9659 5300 Fax: +61 (0)2 9659 5311
http://www.afra.asn.au
SEPTEMBER 14-17,
2003
Records Management Association of Australia (RMAA)
Crown Towers Hotel, Melbourne VIC
Organized by:
RMAA,
Tel: +61 (0)7 3210 2171, fax: +61 (0)7 3210 1313
http://www.rmaa.com.au
OCTOBER, 2003
Self Storage Association of Australia - 14th Annual Convention
Star City, Sydney, Australia
Organized by:
PR Conference
Consultants Pty Ltd Tel: +61 (0)3 5781 0069 Fax: +61 (0)3 5781 0082
http://www.selfstorage.com.au/convent.html
OCTOBER
19-22, 2003
ARMA
48th Annual Conference and EXPO
Boston
Organized
by: ARMA International, Tel: 913/341-3808, fax: 913/341-3742
http://www.arma.org
DECEMBER
04-06, 2003
PRISM/ARMA
Joint Symposium
Embassy Suites, San
Francisco
Organized by:
PRISM International, Tel: 919/881-0677, fax: 919/881-0339
http://www.prismintl.org
ARMA
International, Tel: 913/341-3808, fax: 913/341-3742
http://www.arma.org
MARK YOUR
CALENDARS FOR 2004
FEBRUARY
15-17, 2004
O'NEIL SOFTWARE STRATEGIC PARTNER CONFERENCE
Don CeSar
Resort, Florida, USA
Organized by:
O'Neil Software, Inc, Tel: 949/458-1234: 949/206-6949
http://www.oneilsoft.com
http://www.doncesar.com
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O'Neil Software
Contact Information:
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O'Neil Software
- the FIRST Choice of Record Centers WORLDWIDE
www.oneilsoft.com
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Newsletter Information
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The Newsletter comes to you Free of Charge as a service of O'Neil
Software, Inc, the World's Leading Supplier of Records Management
Software. Visit our Web site at
www.oneilsoft.com
or contact us for complete and additional information. You are currently
on our mailing list as [[FirstName]] [[LastName]] with an email address of
[[EmailAddress]].
To receive the O'NEIL NEWSLETTER each month, click on the following link
and send the resulting email for your free subscription:
<mailto:
newsletter@oneilsoft.com?subject=Subscribe>
Please include your contact name and company details in the body of the
email.
If you do not wish to receive further editions then simply click on the
following link and send the email that is created and please accept our
apologies for any intrusion:
<mailto:
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Mailings to you may currently be in progress, so please allow 36 hours for
your updated preferences to take full effect.
What do you think of the O'NEIL NEWSLETTER? Send your comments,
suggestions and articles to us at: <mailto:
newsletter@oneilsoft.com?subject=Comments>
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The Legal Bit...
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© O'Neil Software Inc., 2003. O'Neil Software,
RSWin, RS-SQL™ and RSWeb are trademarks or registered trademarks of O'Neil
Software Inc. All other trademarks acknowledged. This document may include
many forward-looking statements regarding anticipated product
functionality, targeted release dates, availability of technology and
certain company initiatives that involve risks and uncertainties, and
actual results may differ materially. This document is not intended to
obligate O'Neil Software to such functionality, release dates, technology,
initiatives and plans, but merely to inform of O'Neil Software's current
intentions. This document is for informational purposes only and is
subject to change without notice. O'Neil Software makes no warranties,
express or implied in this document. The contents of this document are
believed to be current and accurate as of its date of publication. For a
complete description of the product features, please refer to the
product's user guides, reference manuals and release notes.
O'Neil Software believes that this E-mail and any attachments were free of
any virus, worm, Trojan horse, and/or malicious code when sent. This
message and its attachments could have been infected during transmission.
By reading the message and opening any attachments, the recipient accepts
full responsibility for taking protective and remedial action about
viruses and other defects. O'Neil Software is not liable for any loss or
damage arising in any way from this message or its attachments. |
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