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At O'Neil Software, we share with you all the sorrow and pain felt as a result of the tragic events that occurred on Tuesday, September 11th 2001. Our thoughts and prayers especially go out to those who lost friends and family members.
Below you will find details relating to the Strategic Partner Conference, which was postponed as a result of the horrific events. We are, however, attending the ARMA conference in Montreal and will look forward to meeting many of you there.
There's some good news with the release of Version 1.19 of RS-SQL and in the technical support section we felt it would be prudent to remind all our RSWin customers of backup procedures, as the backup wizard is only supplied with RS-SQL.
Index:
1. What's New...
2. Did you know?
3. O'Neil Software Hints & Tips - RSWin & RS-SQL Users
4. O'Neil Software Hints & Tips - RS-SQL Users Only
5. Windows - Tips & Tricks
6. Other Useful Information & Links
7. Technical Support & Updates
8. The 2001 Show Guide
9. And Finally, a thought for the month...
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WHAT'S NEW...
O'NEIL STRATEGIC PARTNER CONFERENCE
When the true extent of the recent tragedy came to light, we communicated with our customers who were to attend our Strategic Partner Conference and asked them whether we should continue. The feedback was touching and thoughtful with the majority of the 100 people scheduled to arrive requesting a postponement. To take a quote from one of our Portuguese customers:
"this Conference was prepared to run on happiness and joy... not in grief and
sorrow..."
At such a difficult time, with so much uncertainty, we decided that the only sensible and sensitive action for us to undertake would be to carry out the wishes of our customers and postpone the conference
We will refund all registration fees over the next few days and will look for a suitable date to re-schedule. At this time, we are unclear as to when that could be and will refrain from making a decision until this international situation has stabilized.
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RS-SQL VERSION 1.19
The latest release of RS-SQL should be en-route to you as you receive this email, if you have not already received it. This is an exciting release as it not only offers some immediate new enhancements but includes a tremendous amount of 'behind-the-scenes' activity as we prepare for the release of RS-SQL Version 2.0.
There are RS-SQL enhancements for monitors and the language module; PDT3100 modifications with a new barcode symbology and scanning of work order numbers; and RS-Web changes to standardize international dates and search on contents & descriptions.
For more information contact your technical support representative.
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NEW STARTER
As we continue to add new talent to our teams, we would like you to help us welcome Samantha Gilead to our European based support team. Samantha joins us with more than 5 years help-desk experience and will be pleased to help you. You can contact her at <mailto:samantha.gilead@oneiluk.com>
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THE WORLD'S MOST RELIABLE PRINTERS DESERVE THE MOST RELIABLE SUPPLIES...
This is why O'Neil has created the O'Neil Printer Supplies Group. With a new, comprehensive lineup of Certified paper grades, O'Neil's media sales specialists can properly match the appropriate grade of paper to your application. When you choose O'Neil Certified Supplies, you receive O'Neil's proven commitment to superior quality. Quality that results in performance and compatibility...guaranteed. For more information, please click on <http://www.oneilsoft.com/WhatsNewFolder/OPSD.PDF> or contact Andrew Khan at 949-458-6400 <mailto:andrew.khan@oneilinc.com>
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RSWEB DEMONSTRATION
Have you tried RSWeb yet? With the internet playing an ever-increasing role in the lives of you and your customers there may come a time when Web access to your record centre will win that new account. Even if you are not ready to go this step yet, feel free to familiarize yourself with RSWeb just in case!!
Go to <http://www.oneilweb.com/rsweb/> and click on the RSWeb logo.
Contact your Business Development or Support Representative to get the password for the next 7 days. Please note that the User name is always "RsWebDemo" but the password changes weekly.
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DID YOU KNOW?...
... Over 50% of O'Neil Software Users now run RS-SQL rather than the older RSWin system.
That means that there are more than 200 RS-SQL systems now installed in the United States and more than 350 worldwide, making it the undisputed No.1 Choice of Commercial Record Centers in the US and the World.
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O'NEIL SOFTWARE HINTS AND TIPS - RSWIN & RS-SQL USERS
When ordering barcode labels, especially for locations, it can be difficult to write down the ranges that you require. Did you know that the easiest way to do this is to create the locations in RSWin or RS-SQL and select the "Export to File" option from the menu. You simply need to ensure that only the location barcode is shown on the table before commencing the export. Copy the file that is created to a diskette or email it to us. We can then simply create labels from this file.
For more hints & tips click <http://www.oneilsoft.com> and take a look in the Technical Support Area.
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O'NEIL SOFTWARE HINTS AND TIPS - RS-SQL USERS ONLY
Do you get frustrated when carrying out large invoice runs that it takes time to Tally and Calculate but you have to do it when you are around so that the paper does not jam or run out in your printer? Well in RS-SQL, this is not necessary...
In RS-SQL, you can select a system wide option in the RSWin.ini setup to "Spool invoice printing as one job". This allows you to print invoices to a file rather than to paper. You now never have to fear printer jams or paper running out. Invoicing can now be run over-night (remember, RS-SQL backups will still run even with a user logged in, unlike many of our competitors' systems) and when you arrive next morning, you can simply select re-print and then print them to paper.
Couple this option with Adobe Acrobat Writer (see Issue 8 - July 2001 for information on Adobe Acrobat) and you can check all your invoices before printing out a single page to paper.
For more hints & tips click <http://www.oneilsoft.com> and take a look in the Technical Support Area.
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WINDOWS 2000 - TIPS AND TRICKS
Personalizing your Start Menu
In Windows 2000, the Personalized Menu feature collapses the cascading menus under the Start button to show only the items you're likely to need. Windows 2000 does this by tracking the applications you've recently used or installed, and showing just them. The others drop off the visible menu.
To access the entire contents of a menu, click the down-chevron symbol at the bottom of the list. The whole menu defaults to an alphabetical listing, with the top-level items standing proudly on buttons.
If you don't know where an item is hiding, you may want to turn off Personalized Menus and display the whole Start menu. Select Start, Settings, Taskbar & Start Menu, and under the General tab, deselect Use Personalized Menus.
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OTHER USEFUL INFORMATION AND LINKS
Do you want to protect your privacy and recover valuable hard drive space?
Check out a great program developed by Webroot.com. Window Washer allows you to easily clean up the history of your activities on your PC and the Internet. Window Washer's intuitive interface makes it easy to get rid of unwanted information that often clogs up system resources. It can clean your Internet Explorer cache, cookies, form data, and drop-down address list. Window Washer can also remove files and entries in your recent documents history, recent applications history, temporary files folder, and recycle bin. When I ran it on my laptop, I recovered 400MB of diskspace. You can get a 30-day trial version from the following address. Registration costs $29.95.
<http://download.cnet.com/downloads/0-3356727-100-5507605.html>
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ON A LIGHTER NOTE...
A new survey shows that cybersurfin' seniors are a small bunch, with only 15% of the 65 and older set being Internet-friendly. But that handful is hardcore. Nearly 70% of those grandmas and grandpas go online on a typical day. That compares to 56% of all Americans who log on. The study predicts even more seniors will get wired, a phenomenon being dubbed the "silver tsunami."
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TECHNICAL SUPPORT AND UPDATES:
Another Virus Warning as the "Nimda" outbreak spreads worldwide
Known as "Nimda" or "readme.exe," this new worm spreads by sending infected e-mail messages, copying itself to computers on the same network, and compromising Web servers using Microsoft's Internet Information Server (IIS) software. The FBI says it sees no
relationship between the online deluge and last week's terrorist attacks on the World Trade Center and the Pentagon, but numerous companies report a wide range of worm-induced damage. Please ensure you update your Virus software to protect yourselves against this very destructive virus.
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The Importance of Backups in RSWin
We are re-printing this from our June 2001/Issue 07 Newsletter as it is a very important topic, especially during these uncertain times...
Customers who have suffered data corruptions or server crashes often contact us for help. When asked if they have an available backup we usually hear "What's a backup?" "Am I responsible for that?" Whether it is RSWIN or RS-SQL it is essential to have a disaster recovery plans.
In order to implement an effective backup program for RSWIN the following should be accomplished.
1. Make sure your backup software targets the RSWDATA directory. This directory usually contains your database files. It is important to point out that the RSWDATA directory is the default installation directory for the RSWin database. It can be changed to something else. Please be sure that you are backing up the current, active database - not a test database or a version of the database that was active at one time but is now an out-of-date, unused version. Remember, for some legitimate reason, the active database may have been moved to another directory, but the backup software still points to the prior location and continues to backup the old, old-of-date copy. This one is a big pitfall that many people fall into.
2. If your are operating your entire system on one computer or a small peer-to-peer network you should also backup the RSWIN folder. This contains the program files.
3. Lastly, be sure to backup the RSWIN.INI and BTI.INI files located in your Windows or WINNT directories.
Following the above steps should keep you reasonably safe in the event your current system should some form of corruption. Also, if using tape media to backup be sure to buy enough tapes and establish a rotation schedule. It is also imperative to clean your tape backup device on a quarterly basis.
For more information on RSWin Backups, contact William Labigan at <mailto:william.labigan@oneilinc.com>
For more hints & tips click <http://www.oneilsoft.com> and take a look in Technical Support for Support by Fax Documents
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WINDOWS XP - COMING TO A PC NEAR YOU SOON!
Early indications are that all is well with Windows XP but if you plan to be one of the early adopters of the new Windows XP operating system, please let us know. We will need to continue testing of RS-SQL on this new platform and would like to ensure that we work with you so that you get the best out of both software packages. Contact your support representative if you intend to upgrade to Windows XP this year.
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ARE YOU ON THE LATEST VERSION OF RSWIN?
The most up-to-date version of RSWin is 3.07. If you are running RSWin but not on this releases, please contact your Business Development Representative to discuss how you may be eligible for a FREE upgrade. Simply select HELP and ABOUT from any menu to check the version number.
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PLEASE NOTE: Before loading any service packs, check with your O'Neil support representative first. News on the affects of loading a service pack is received all of the time and they will be able to advise you of any known problems.
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THE 2001 SHOWS:
SEPTEMBER 30-OCTOBER 03, 2001
ARMA 46th Annual Conference and EXPO
Montreal Convention Centre, Canada
Organized by: ARMA International, Tel: 913/341-3808, fax: 913/341-3742
<http://www.arma.org>
DECEMBER 6-8, 2001
ARMA/PRISM Joint Symposium
Embassy Suites Paradise Valley, Phoenix, Arizona
Organized by:
Organized by: PRISM International, Tel: 919-771-0657, fax: 919-771-0457
<http://www.prismintl.org>
ARMA International, Tel: 913/341-3808, fax: 913/341-3742
<http://www.arma.org>
THE 2002 SHOWS:
Updates coming soon...
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AND FINALLY, A THOUGHT FOR THE MONTH...
If history tells us anything, it tells us that the United states, like all other nations, will be measured in the eyes of posterity not by its economic power nor by its military might...but by its character and achievement as a civilization.
Arthur Schlesinger, Jr., Histrorian
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O'NEIL SOFTWARE CUSTOMER SUPPORT INFORMATION:
For general support information:
<http://www.oneilsoft.com/TechnicalSupport/TechnicalSupportMenu.htm>
To contact O'Neil Support:
International Customers<mailto:support@oneiluk.com>
North & South American Customers<mailto:support@oneilinc.com>
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The O'NEIL NEWSLETTER comes to you Free of Charge as a service of O'Neil Software, Inc, the World's Leading Supplier of Records Management Software. Visit our Web site at http://www.oneilsoft.com for complete and additional information.
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(c) O'Neil Software Inc., 2000. O'Neil Software, RSWin, RS-SQL and RSWeb are trademarks or registered trademarks of O'Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O'Neil Software to such functionality release dates, technology, initiatives and plans, but merely to inform of O'Neil Software's current intentions. This document is for informational purposes only and is subject to change without notice. O'Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.
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