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We would like to open this newsletter by thanking the hundreds of you, that’s right, the hundreds of you who have taken the time to forward the newsletters to new subscribers or who have commented to us about the newsletter. We are glad that this is proving to be such a popular method for communications and with a subscriber list of over 1200 people, it is rapidly becoming the fastest way for us to keep you in touch with changes and news from O’Neil Software.
We would enjoy receiving your input to articles, such as an update from one of our customers found below in the Technical Support section. Any hints, tips or useful information can be forwarded to <mailto:Newsletter@oneiluk.com?subject=Comments>
Index:
- What's New...
- Did you know?
- O'Neil Software Hints & Tips – RSWin & RS-SQL Users
- O'Neil Software Hints & Tips - RS-SQL Users Only
- Windows - Tips & Tricks
- Other Useful Information & Links
- Technical Support & Updates
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What's New...
O’Neil User Forum
At the PRISM International 21st Annual Conference to be held at Bal Harbour, Florida between 16-19 MAY 2001, we will hold an O'Neil User Forum. This will be open to customers only and will be held on Wednesday, May 16th from 9:00am to 10:30am in the Cypress Room. If you haven’t received your invitation in the mail, you can download one from our Web site at: <http://www.oneilsoft.com/Conference/PRISM_Invitation.PDF>
We are really looking forward to meeting up with you all.
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O’Neil Strategic Partner Conference
The date has been confirmed for O'Neil's Annual Strategic Partner Conference. To be held at Beautiful Newport Beach from on Thursday 20th & Friday 21st September 2001 and you could be there for FREE. We’re giving you the opportunity to win a Free pass to the conference, round-trip airfare (from within continental US or equivalent) and hotel accommodation!
Help make this inaugural conference a resounding success. All registrants who provide us outstanding session ideas, speakers, OR a great O’Neil success story will be placed in a draw to select the winner. Please provide your submission to Anne Edmondson via email at <mailto:oneilnj@msn.com> or Rick Jones <mailto:rick.jones@oneileast.com>
All submissions must be received by August 1, 2001. The winner will be notified and their submission will be shared with the conference attendees at Thursday night’s Awards Dinner. We look forward to seeing you there!
You can see details of the beautiful conference venue at:
<http://www.hyattnewporter.com/>
and get the latest information from:
<http://www.oneilsoft.com/Conference/ConfNews.htm>
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New Starter:
We would like you to help us welcome Alyson Murray to the support team based in Irvine, California. Alyson will provide administrative support to the team and help to co-ordinate the activities of the O’Neil University training classes. You can welcome her by email at <mailto:Alyson.Murray@oneilinc.com?subject=Welcome>
All Change in the UK:
John Bratby, who many of you will have spoken to on the O’Neil UK support desk, has left us to continue his career with a Computer Hardware installation company also based in Milton Keynes. I am sure that you will join us in wishing him good luck in his new role. Jeremy Tibbetts will be transferring from the training team, bringing his on-site experiences, to ensure that the UK team continues to bring the highest level of support to all of their customers. You can contact Jeremy directly at <mailto:Jeremy.Tibbetts@oneiluk.com>
Also in the UK, Grant Jewsbury will take on added responsibilities for the daily running of the office. In his new role as Business Manager, he will continue to ensure that the international team remain focused on providing 100% customer service. You can congratulate Grant directly by email at <mailto:grant.jewsbury@oneiluk.com?subject=Congratulations>
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Did You Know?...
...the Symbol PDT3100 hand-held scanner is still the most widely used hand-held scanner in the world today.
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O'Neil Software Hints And Tips - RSWin & RS-SQL Users
Fixing Import and Customer Transmittal Exceptions
After running an Import or Customer Transmittal, it is quite common to receive exceptions on several of the import records. Many people fix the exceptions by trawling through the original imort file (or using the Excel or Access Find function) to find the problem lines one by one, and then fix them before re-importing the whole sheet. Others will find the exceptions from the original file, selecting and copying them to another worksheet before fixing them. A simpler method is to work on the data provided by the Exception Table (Administration, Maintenance).
On receiving exceptions, go to the Exceptions table and unmark all exceptions except those relevant to this import. You can do this quickly by running a Filter on the Import File field, which is the name of your import file. Now format your columns so that only the Import Data field is displayed. From the Options menu, choose Export Table. Select the Delimited export type and change the delimiter to Comma. Choose your Export File Name and Path, and export the exception data.
You can now open this file from Excel, Access or a similar package. This file will only have the records that generated exceptions!
For more hints & tips click <http://www.oneilsoft.com> and take a look in Technical Support for Support by Fax Documents
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O'Neil Software Hints And Tips - RS-SQL Users Only
NEW RSWIN.INI Option to Limit Search Results
A new RSWIN.INI setting has been added to the system that will limit the search results in the Query & Post table of Workorders. The setting is found in the System-Wide options, and currently defaults to No.
Why not try setting this to Yes and you will no longer need to identify the account number in the query, that you run from the workorder Query & Post table. The only items that will appear in a result are those items that match the criteria AND belong to the workorder account, its open sub-accounts or any linked accounts.
For more hints & tips click <http://www.oneilsoft.com> and take a look in Technical Support for Support by Fax Documents
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Windows - Tips And Tricks
FAST ACCESS TO THE FIND/SEARCH WINDOW
The fastest way to bring up Find/Search Window is to click anywhere on the Desktop and then press F3. If you do this while using Explorer, Find/Search will automatically fill in the search path with the name of the folder currently open.
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Other Useful Information And Links
GET LIVE, IMMEDIATE ADVICE ON USING OFFICE PROGRAMS
Need a formula to make your Excel spreadsheet work? Want help with formatting a Word document? Keen can advise you on any Office questions that have you stumped. Just do a quick search for an expert on your topic, and Keen will connect you immediately. You can try this new Office eService today at:
<http://officeupdate.microsoft.com/services/home/redir/Keen_ONS.htm>
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IS THIS THE END OF CLIPPY?
With any luck we could soon see the last of the aggravating paperclip that appears in Microsoft Office.
'Clippy', the animated office assistant, has been the subject of many a bad tempered rant as he pops up offering 'helpful' advice while you try to work. Microsoft have now promised to disable him as part of their promotion for their new Office XP suite, designed for Microsoft's forthcoming Windows XP operating system (see below). If anyone does want to have Clippy interrupt their work with unnecessary pointers, they will be able to turn him on from the Help Menu.
Microsoft has even set up a site dedicated to the downfall of Clippy. You can visit his web site at <http://www.officeclippy.com/> to take a look.
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MICROSOFT RELEASE DATES
On the issue of the new Windows XP operating system, Microsoft announced on Wednesday May 9th that it would launch on October 25th 2001. Windows XP is currently in the beta 2 testing stage.
Microsoft Office XP, the replacement for Office 2000, is due for official release on May 31st, 2001
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The 2001 Shows:
MAY 16-19, 2001 PRISM International 21st Annual Conference
Sheraton Bal Harbour, Florida
Organized by: PRISM International, Tel: 919/881-0677, fax: 919/881-0339
<http://www.prismintl.org>
AUGUST 29-31, 2001 PRISM Business Across Borders Seminar
Scandic Hotel, Copenhagen
Organized by: PRISM International, Tel: 919/881-0677, fax: 919/881-0339
<http://www.prismintl.org>
SEPTEMBER 20-21, 2001
O'Neil Strategic Partner Conference & 20th Birthday Celebration,
Hyatt Newporter, Newport Beach, California
Organized by: O'Neil Software, Tel: 908/317-0050, fax: 908/317-0365
<http://www.oneilsoft.com/Conference/ConfNews.htm>
SEPTEMBER 30-OCTOBER 03, 2001
ARMA 46th Annual Conference and EXPO
Montreal Convention Centre, Canada
Organized by: ARMA International, Tel: 913/341-3808, fax: 913/341-3742
<http://www.arma.org>
DECEMBER 6-8, 2001 ARMA/PRISM Joint Symposium
Embassy Suites Paradise Valley, Phoenix, Arizona
Organized by: PRISM International, Tel: 919/881-0677, fax: 919/881-0339
<http://www.prismintl.org>
ARMA International, Tel: 913/341-3808, fax: 913/341-3742
<http://www.arma.org>
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Technical Support And Updates:
ARE YOU ON THE LATEST VERSION OF RSWIN?
The most up-to-date version of RSWin is 3.07.05. If you are running RSWin but not on this releases, please contact your Business Development Representative to discuss how you may be eligible for a FREE upgrade. Simply select HELP and ABOUT from any menu to check the version number.
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ARE YOU ON THE LATEST VERSION OF RS-SQL?
The latest RS-SQL version is 1.17.09. Service pack 9 can be downloaded from our web site or via mail by contacting your Support Representative.
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UPGRADE FOR THE MSDE VERSION
If you are using the MSDE version with RS-SQL, you have a service pack from Microsoft on the latest RS-SQL CD. This service pack updates the database engine as well as the backup program, so it is an important service pack to install. Please call our Help Desk for assistance with the installation.
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!! WARNING !! CHECK YOUR BTRIEVE FILE SIZES
AN UPDATE FROM ONE OF OUR CUSTOMERS...
Over the last few months we have been warning you to check your Btrieve file sizes. There are 57 Btrieve files (ending with the file extension *.BTR) and individually they must remain below 3.5 GB. Here is some more information on the subject from one of our Strategic Partners who wanted to pass on his experience...
“...Most importantly a table can only hold 16,777,216 pages to a data file. To check this you can use the File manager in the Btrieve Technologies folder on any desktop. I know this because we reached the limits of a Btrieve table.”
Philip Britton
Application Support Analyst
Allied Pickfords, UK
Thanks Phil. I am sure all the RSWin users will appreciate you taking the time to pass on your comments and we will continue with this subject in the next release of the technical newsletter. If you do not receive the quarterly technical newsletter, please contact Alyson Murray by email at <mailto:Alyson.Murray@oneilinc.com?subject=Tech_Newsletter> and she will be glad to add you to our mailing list
PLEASE NOTE: Before loading any service packs or upgrades, check with your O'Neil support representative first. News on the affects of loading a service pack is received all of the time and they will be able to advise you of any known problems.
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O'Neil Software Customer Support Information:
For general support information:
<http://www.oneilsoft.com/TechnicalSupport/TechnicalSupportMenu.htm>
To contact O'Neil Support:
International Customers <mailto:support@oneiluk.com>
North & South American Customers <mailto:support@oneilinc.com>
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The O'NEIL NEWSLETTER comes to you Free of Charge as a service of O'Neil Software, Inc, the World's Leading Supplier of Records Management Software. Visit our Web site at http://www.oneilsoft.com for complete and additional information.
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© O’Neil Software Inc., 2000. O’Neil Software, RSWin, RS-SQL and RSWeb are trademarks or registered trademarks of O’Neil Software Inc. All other trademarks acknowledged. This document may include many forward-looking statements regarding anticipated product functionality, targeted release dates, availability of technology and certain company initiatives that involve risks and uncertainties, and actual results may differ materially. This document is not intended to obligate O’Neil Software to such functionality release dates, technology, initiatives and plans, but merely to inform of O’Neil Software’s current intentions. This document is for informational purposes only and is subject to change without notice. O’Neil Software makes no warranties, express or implied in this document. The contents of this document are believed to be current and accurate as of its date of publication. For a complete description of the product features, please refer to the product's user guides, reference manuals and release notes.
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