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Well many of you came, saw and conquered the Record Center Challenge, except the boats
that went the wrong way around the harbor...but that's a long story.
It was so great to meet so many of you and to see how you really utilized this wonderful
networking opportunity. We would like to express our most sincere thanks to the speakers,
the hotel staff at the Hyatt Newporter, our event organizers (activities, Inc.), the attendees
and all the O'Neil team for making this such a successful inaugural conference.
Luckily all customers 'survived' the Record Center Challenge and returned to their
businesses better armed with information and contacts to tackle new challenges.
We have some "challenges" to tackle also - following up on the great Conference and
recent Customer Service Survey comments and suggestions. You certainly have some great
ideas that will ensure O'Neil Strategic Partners stay the Number One group of
Commercial Records Managers WORLDWIDE. Yes, you read that right, you are the largest
group in the world. Don't take my word for it, check out the numbers below.
I would also like to thank all of you who took part in the Survey and the Conference for
making July and August such great learning and interactive months for us.
How are we doing?
We asked and you told us how we have been performing over the last 18 months. More
than 150 of you took the time to respond to our questionnaire, which was hosted by Key Survey
- an independent, professional research company. We will be taking some time over the coming
months to examine closely all your comments and suggestions and to improve on areas that you
feel we can do better.
The quantities were recalculated after the removal of duplicate company entries and accounted
for 123 Companies using O'Neil Software - only 24% of the companies who use our software. Over
80% of those reported using RS-SQL compared to RSWin and not all respondents reported their numbers
of items managed but the one's who did gave us some exciting numbers. Compare them to Iron Mountain's
reported* 180 million containers and imagine the numbers if all O’Neil Users had responded and were
working more closely together, such as at the recent Strategic Partner Conference:
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Number of Containers Managed:
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203,067,197
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Number of Filefolders Managed:
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109,428,606
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Number of Standard Users:
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6,395
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Number of RSWeb Users:
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2,461
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No other Record Management Software Company can even come close to these
numbers making O'Neil Software Strategic Partners the Largest Commercial
Records Management Group WORLDWIDE.
* Reported by Lehman Brothers, July 2002
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