Every six months, we undertake a customer
satisfaction survey with the help of
Microsoft and TNS Prognostics. The
goal of the survey is to ensure that we
understand where we are doing well working
with our customers and where we can do
better. The survey results can be
enlightening and humbling, ensuring we
remain focused on improving. In this quarter, we
invited 130 customers to take part with 25%
actually completing the survey. The
overview results are shown below, with not
all participants answering all questions.
We would like to thank everyone for taking
part and would like to invite you to
contact us to receive an invitation to
take part in the next survey.
Loyalty Questions:
Q1: We'd like to ask you about your
overall satisfaction with O'Neil Software,
Inc. Considering everything you know about
this company, its relationship with you and
its technology products, services, and/or
support would you say you are . . .
Q2: Based on your experience, how
likely would you be to recommend O'Neil
Software, Inc to a friend or colleague
looking for technology products, services,
and/or support?
Q3: For your next similar purchase of
technology products, services, and/or
support, how likely would you be to buy from
O'Neil Software, Inc again?
Q4: In general, how would you rate
the competitive advantage provided to your
company by using O'Neil Software, Inc rather
than using any other company that provides
similar solutions, services, products,
support, etc.?
Q2 a: Overall Performance:
(9=Outstanding; 1=Unacceptable)
Q2 b: Ease of Doing Business:
(9=Outstanding; 1=Unacceptable)
Q2 c: Quality of communications
with your company:
(9=Outstanding; 1=Unacceptable)
Q2 d: Quality of sales process:
(9=Outstanding; 1=Unacceptable)
Q2 e: Quality of products and/or
technical solutions provided:
(9=Outstanding; 1=Unacceptable)
Q2 f: Quality of Support:
(9=Outstanding; 1=Unacceptable)
Q2 g: Value received relative to
price paid:
(9=Outstanding; 1=Unacceptable)
Q2 h: O'Neil Software, Inc's
ability to meet your specific needs:
(9=Outstanding; 1=Unacceptable)
Q3: Which of the following best
represents your job level within your
company?
Q4: How many employees are there in your
company at all locations worldwide?
For further information, contact sales@oneilsoft.com
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