Every month we
challenge you with a questioned that was
asked to our support team. Can you
answer the question?
Based
on popular demand, we are now adding these
to this FAQ list for easy lookup.

April 2008 - Question: I want to add a lot of new
locations. I have already added all my odd numbers
(on one side of the racks) and now want to add my even
numbers. I don't want to overwrite the locations
that already exist so how do I exclude them?
Answer: You probably know this part,
but to add a range of locations, from the Location grid,
under the Options menu, select Add Range.
The Location Add Range dialog box appears.
The answer to your question is the small check box
titled "Ignore Existing Locations". This is a
verification option that makes sure you are aware of any
existing Locations within the range of Locations you are
adding. Available only on the Location Add Range
dialog, this check box allows you to tell the system to
ignore any Locations that already exist within the range
you are adding.
If you choose not to ignore them, the system prompts you
at each one, asking you if you are aware of its
existence. Regardless of your choice, the system will
not change the information associated with an existing
Location, but adds your Location range around it.
March 2008 -
Question:
I want to use monitors and send electronic invoices but my I.T. guy told me I need a MAPI compatible email server.
This sounds complicated. Can you tell me what I need?
Answer: The good news is that your I.T.
person was correct but things got a whole lot
easier with SQL Server 2005. Database Mail, has
been a new
addition to the SQL Server 2005 database engine since
early 2007 but most people haven't taken advantage of it
yet. Destined to be the
replacement for SQL Mail, Database Mail uses a Simple
Mail Transfer Protocol (SMTP) server to send e-mails
rather than using the MAPI accounts that SQL Mail
required. This allows your organization to send
e-mails with attachments. It also gives you the ability
to set many other configuration settings without
requiring you to have an Exchange Server or configuring
any type of MAPI workaround.
Read More
about Database Mail...
February 2008
- Question: I want to change the background image on the startup screen
in RS-SQL. Ideally I would like different images
for the operations program and the administration
program. Can this be done?
Answer: It is fairly straight forward for you
to do this. All you need to do is get the images
you want as the backdrop and save them as a bitmap
(.bmp) file. Then, rename the file either
RSAdmin.lgo (to make it the admin background) or
RSOps.lgo (to make it the operations background). Once
this is done, copy the file(s) into your C:\Program
Files\RSSQL folder. The backgrounds should now be
changed to reflect your corporate image.
January 2008
- Question: A few months ago another O'Neil
user was visiting us and we were discussing "file
tracking" charges. They were surprised that we
were able to charge per file and get it. I guess I
didn't think it was out of line because no one ever
complained. I think a lot these days about how to catch
or apply incremental cents on the dollar.
I got to thinking why not charge a "container tracking"
fee. This could be applied if a container is OUT or has
ever been checked out. If this is already possible
can you let me know?
Answer: I am glad you have discovered the
financial benefits of the "tracking" feature. To
explain, tracking only applies to items where you are
not charging for storage. Therefore, in today's
software, you cannot charge tracking on containers
unless you turn off the charge for storage. This would
probably not be good for boxes with a status of IN or
OUT.
Therefore, I tested with DESTROYED and
PERMOUT containers, by turning off the charge for
storage flag for some items, and that worked.
So, to answer your question, you can charge a tracking fee on perm-out or destroyed
boxes, but you must first edit their "Charge for Storage"
flag to NO. I used the following Query to find them:
Container^ItemStatus = "DESTROYED" OR
Container^ItemStatus = "PERMOUT" AND
Container^ChargeForStorage = "YES"
Now set up a container tracking transaction and these will
appear on the next invoice.
If you need more help with these questions, have a question for our technical specialists or want to learn more about
this feature? E-mail us at one of the following addresses or log a request
at:
http://www.oneilsoft.com/support/support_request.shtml
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