Every six months, we undertake a customer satisfaction survey with the help of Microsoft and TNS Prognostics.  The goal of the survey is to ensure that we understand where we are doing well working with our customers and where we can do better.  The survey results can be enlightening and humbling, ensuring we remain focused on improving.  In this quarter, we invited 130 customers to take part with 25% actually completing the survey.  The overview results are shown below, with not all participants answering all questions. 

We would like to thank everyone for taking part and would like to invite you to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive an invitation to take part in the next survey.

Loyalty Questions:

Q1: We'd like to ask you about your overall satisfaction with O'Neil Software, Inc. Considering everything you know about this company, its relationship with you and its technology products, services, and/or support would you say you are . . .

Q2: Based on your experience, how likely would you be to recommend O'Neil Software, Inc to a friend or colleague looking for technology products, services, and/or support?

Q3: For your next similar purchase of technology products, services, and/or support, how likely would you be to buy from O'Neil Software, Inc again?

Q4: In general, how would you rate the competitive advantage provided to your company by using O'Neil Software, Inc rather than using any other company that provides similar solutions, services, products, support, etc.?

Q2 a:  Overall Performance:  (9=Outstanding; 1=Unacceptable)

Q2 b:  Ease of Doing Business:  (9=Outstanding; 1=Unacceptable)

Q2 c:  Quality of communications with your company:  (9=Outstanding; 1=Unacceptable)

Q2 d:  Quality of sales process:  (9=Outstanding; 1=Unacceptable)

Q2 e:  Quality of products and/or technical solutions provided:  (9=Outstanding; 1=Unacceptable)

Q2 f:  Quality of Support:  (9=Outstanding; 1=Unacceptable)

Q2 g:  Value received relative to price paid:  (9=Outstanding; 1=Unacceptable)

Q2 h:  O'Neil Software, Inc's ability to meet your specific needs:  (9=Outstanding; 1=Unacceptable)

Q3: Which of the following best represents your job level within your company?

Q4: How many employees are there in your company at all locations worldwide?

For further information, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it