John Miller - WesTex Document, Inc.

Speaker Information

Name:               John E. Miller, M.B.A., CHS-V, Sensitive Security Information Certified
Title:                  President
Company:         WesTex Document, Inc.
Address:            Lubbock, TX 79416
Phone:               806.885.2906
Email:                 This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website:            www.westexdocument.com

Topic Title:        Protecting Sensitive Information

Summary:

You can be NAID certified, have various ISO standard certifications and other programs, but unless you are living and breathing your program - what good are they? We will look at the purpose of a Quality Assurance Program and examine the difference between quality control and assurance. Then we will cover Sensitive Security Info (SSI), how O'Neil's RS-SQL can help you have a good quality assurance program that meets or exceeds your certifications, as well as protects SSI.  After all, isn’t providing excellent quality what your company is all about?

Biography:

Despite being fairly new to the records storage industry (since 2003), I have managed to meet the quality assurance for the nuclear industry and earn the ability to get 25 times more for storing their records in my Firelock vault, than on my open racking per month!

My start came in 1965 when at the age of 17 and a high school dropout, I joined the U.S. Marine Corps.  Those folks knew a little about quality assurance!  Hitting a small bulls-eye at 600 yards, with an open sight 30-06 rifle and a drill sergeant on your back, each time you missed the bulls-eye you'd learn something about concentration, wind speed and direction, breath control and trigger squeeze.

As a young Army Captain with three nuclear Pershing Missiles, with “dial a yield” nuclear warheads capable of hitting a target thousands of miles away with 50 meter accuracy, I learned a little bit about quality control, as well as the capabilities of my competition.

Throughout my career, I have held positions that taught me the importance of both quality control measures and assurance programs.  I implemented them in the business I started in 1997, with one Allegheny shredder and a 35Kw diesel generator on the back of a used Ryder rental truck. Today, with 30 employees and having just spent $1.2 million to build a satellite facility in Amarillo with capacity for 85,000 cuft of boxes, I better know what I am doing or my bankers will have my throat!

I did my due diligence when expanding into records storage and picked O'Neil because of the investment they make in their products and the inherent quality control that is built into their offerings.  Our major shredding customer in the nuclear industry came to us one day and said they were required to store files, that were not needed for immediate needs, at least 100 miles from their site. We are 101 miles away and on a former U.S. Air Force Base, in a 44,000 square foot concrete building that is FE5 tornado resistant! They told us about a quality assurance standard I would have to meet.  An international competitor told them it would take them a year to accomplish it.  We did it in four months and got the contract. That was three years ago and they just signed a three year extension.

WesTex Document, Inc. has been an O'Neil Strategic Partner since the beginning.  A couple of years ago, Ian Thomas and one of his IT people visited us in Lubbock.  They wrote a White Paper on information they gathered while on their visit, with regard to document destruction and RS-SQL.

I served on the NAID Board of Directors for many years and was elected President Elect in 2006.   I also served on the NAID Certification Standards committee almost from the beginning of their program and on the Certification Review Board as one of the first members of that committee.  Recently I was asked to assist NAID develop their CSDS professional credential program.

Lastly, I am a retired Army Lieutenant Colonel, with 30 years of service in the Marines and Army.  A Marine veteran of Vietnam (’67), as well as a counter-terrorism and homeland security expert, I have spent my life in law enforcement, operations, security and leadership positions where I started as a Marine private.