Question: When picking files out of boxes, using the RSMobile scanner, when we add an unregistered file, I sometimes find a file that was already barcoded.  It is now on my system twice and it's a pain to remember to delete one so I don't charge the customer twice.  Is there an easier way to resolve this?

Answer:  I had to go back to 2007 to answer this one, as this is when two features, to assist with unexpected items when picking filefolders. 

There already existed File Not Found and Barcode Re-assign but two new Picklist features were added to RSMobile in version 3.02.

To answer the specific question, the Substitute feature allows for easy substitution of one Picklist item for another. You may be searching for an unregistered filefolder. When you locate the filefolder, you discover it already has a barcode. You can then use the Substitute feature to substitute the barcoded filefolder for the unregistered one on the picklist.

The Add Related feature allows new “related” items to be added to a Picklist from within RSMobile. You may be searching for an unregistered “Robert Smith” filefolder. When you locate the filefolder, you discover that there are actually three Robert Smith filefolders. You can then use the Add Related feature to add the additional two filefolders to the picklist, which also adds them to the workorder.