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The way we see it, having the right people is every bit as important as having the right technology. Successful businesses know that their greatest corporate assets are the people who work for them and the relationships they have with their customers.
At O'Neil Software, we have a very special way of doing business – we call it partnering. It means we strive to go beyond a simple customer/supplier relationship. We’re completely dedicated to the success of your business and like a trusted partner, we're always there: from implementation to training, conversion to ongoing customer support. To accomplish this, we need team members who are knowledgeable, experienced and responsive. Do you think you've got what it takes to be a member of our team? Click on the tab above for the role that interests you and why not contact us and find out? |
IRVINE, CA: Support Specialist / Software Technical Support
O’Neil Software has developed, sold and supported leading edge software for the Record Storage Industry for over 25 years. Located in the Irvine Spectrum, we provide an attractive working environment and full benefits package. Average Support Team tenure exceeds 8 years, an unprecedented figure for the software support field. Benefits include employer paid medical coverage, vision, dental, 3 weeks paid vacation, 401K with employer match, FSA, employer paid life insurance and optional pre-tax insurance offerings. Become part of a small, elite team of experts in our software and industry.
This position is located in our Irvine, CA corporate office and is not eligible for telecommuting. No relocation package is offered. We are looking for technically adept thinkers who can quickly learn software functionality and database concepts. This is not an answer book position. As part of our US Support Team you will work with all levels of individuals, both independently and as part of a team. Availability to travel up to 8 weeks per year is required. Potential for advancement into training roles involving more frequent travel to customer sites is available.
Responsibilities include:
• Telephone and web based support of O’Neil RS-SQL products and Microsoft networks
• Occasional travel providing support at customer sites throughout North and South America
• Software testing and QA
• Reproduce and document customer issues
• Compose and update technical articles
• Learn and apply new technology as utilized by O’Neil Software
• Conduct internal and customer instructional sessions
• Interface directly with customers
• Work on projects independently and as part of a team
Ideally you can meet many of the following Requirements:
• SQL 2005/2008 Administrator skills
• Experience with Microsoft Operating systems and services including MS Terminal Server, 2008 Server, 2003 Server, Win7, Vista, XP, IIS, IE, Reporting Services
• Direct experience with networks, protocols and infrastructure
• Familiarity with cloud computing
• BS in Computer Science
• Excellent verbal and written communication skills
• Technical support experience preferred
• Experience in the Record Storage Industry or familiarity with O’Neil RS-SQL or RSWeb.NET are very big plusses
Please send Resumes to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
IRVINE, CA & Milton Keynes, UK: On-site Technical Support / Software Trainer
O’Neil Software has developed, sold and supported leading edge software for the Record Storage Industry for over 25 years. We provide an attractive working environment and full benefits package. Average Support Team tenure exceeds 8 years, an unprecedented figure for the software support field. Become part of a small, elite team of experts in our software and industry.
These positions iare based in our Irvine, CA corporate office and Milton Keynes, UK Regional office and are not eligible for telecommuting. Up to 50% travel required. All non-travel days require working in the office. In this role you will travel to customer sites providing installation and upgrade assistance, whic may involve some aspects of networking and Microsoft OS. You will also instruct customers on use and best practices of O’Neil software products. Instructional levels will range from new users to power users. Proven excellence in training and independent problem solving required. Must be able to quickly learn complex software packages and database concepts and apply them to real world needs, as presented by the customer. People management and the ability to think on your feet must be demonstrated.
Responsibilities include:
• On-site customer support and training in complex software and operational areas
• Telephone and web based support of O’Neil RS-SQL products and Microsoft networks
• Troubleshoot issues affecting use of O’Neil software products, whether those issues lie within or outside of the O’Neil product
• Clear, concise communication and excellent command of the English language
• Software testing and QA
• Reproduce and document customer issues
• Compose and update technical articles
• Quickly learn and apply new technology as utilized by O’Neil Software
• Manage customer relationships
• Work on projects independently and as part of a team, including project management
Ideally you can meet many of the following Requirements:
• Solid SQL 2005/2008 Administrator skills
• Hands on experience with Microsoft Operating systems and services including MS Terminal Server, 2008 Server, 2003 Server, Win7, Vista, XP, IIS, IE, Reporting Services
• Direct experience with networking, protocols, infrastructure and virtual servers
• Familiarity with cloud computing
• Outstanding verbal and written communication skills
• Proven ability to manage customer relationships
• Project management experience
• BS in Computer Science
• 3 years+ experience in network administration, technical support and/or software training
• Experience in the Record Storage Industry or familiarity with O’Neil RS-SQL or RSWeb.NET are very big plusses
Please send Resumes to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
