The way we see it, employing the right people is every bit as important as having the right technology. Successful businesses know that their greatest corporate assets are the people who work for them and the relationships they have with their customers.
At O'Neil Software, we have a very special way of doing business we call it partnering. It means we strive to go beyond a simple customer/supplier relationship. Were completely dedicated to the success of your business and like a trusted partner, we're always there: from implementation to training, conversion to ongoing customer support.
To accomplish this, we need team members who are knowledgeable, experienced and responsive. Do you think you've got what it takes to be a member of our team?
Position: Implementation Support SpecialistWe have openings for strong implementation and application specialists to expand our US support team. Our successes and our ability to continue to lead the industry are due, in large part, to our dedication to ongoing research, development and customer service. As such, we are always looking for bright, talented, dedicated individuals to add to our team. You will travel the country performing on-site training, installation and business integration for our customers who are rolling out our software. Travel varies and may be up to 50%. You must be technically strong with knowledge of various Microsoft platforms, professional under pressure, patient with all levels of customers that you may encounter, creative and able to think outside the box. Knowledge of the Records Management industry is a very large plus but not essential. You will need to quickly learn our application and the Records Management industry in order to apply our software to the day-to-day operations of existing businesses. Other responsibilities include software testing, technical writing, classroom training, telephone and web-based support.All job openings are located in our Irvine, CA office. We are an equal opportunity employer with excellent benefits, including 401K with employer match, paid health insurance, dental, and vision plan. Position is full time and requires working as part of our support team in our Irvine, CA corporate office when not on-site with customers.
Each member of our implementation and application specialist team exhibits the following traits:
Highly motivated with strong problem solving, analytical, and organizational skills Desire to learn and interest in current software technology Ability to work alone or as part of a team
Desired Skills & Experience: Current Windows Server Platforms Current MS-SQL Server Platforms Internet Information Services Remote Desktop Services Microsoft Networks Project Management Software QA Software Support Knowledge of Record Storage industry
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ONeil Software has developed, marketed and supported leading-edge software for the Records Storage and Management Industry for over 30 years. We provide an attractive working environment and full benefits package. Average Support Team tenure exceeds 8 years, an unprecedented figure for the software support field. Become part of a small, elite team of experts in our software and industry.
This position is based in our Milton Keynes, UK Regional Office and is not eligible for telecommuting. Up to 50% of the time, travel is required. All non-travel days require working in the office. In this role, you will travel to customer sites providing installation and upgrade assistance, which may involve some aspects of networking and Microsoft OS. You will also instruct customers on the use and best practices of ONeil Software products. Instructional levels will range from new users, to power users. Proven excellence in training and independent problem-solving is required. Must be able to quickly learn complex software packages and database concepts and apply them to real world needs, as presented by the customer. People management and the ability to think on your feet must be demonstrated.
Responsibilities include: On-site customer support and training in complex software and operational areas Telephone and web-based support of ONeil RS-SQL products and Microsoft networks Troubleshoot issues affecting use of ONeil Software products, whether those issues lie within or outside of the ONeil product Clear, concise communication and excellent command of the English language Software testing and QA Reproduce and document customer issues Compose and update technical articles Quickly learn and apply new technology as utilized by ONeil Software Manage customer relationships Work on projects independently and as part of a team, including project management
Ideally you can meet many of the following requirements: Solid SQL 2005/2008 Administrator skills Hands on experience with Microsoft Operating Systems and Services including MS Terminal Server, 2008 Server, 2003 Server, Win7, Vista, XP, IIS, IE, Reporting Services Direct experience with networking, protocols, infrastructure and virtual servers Familiarity with cloud computing Outstanding verbal and written communication skills Proven ability to manage customer relationships Project management experience BS in Computer Science 3 years+ experience in network administration, technical support and/or software training Experience in the Records Storage and Management Industry, or familiarity with ONeil RS-SQL or RSWeb.NET are big plusses
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