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We
are sure you will have many questions when ordering high quality barcodes
to provide your record storage or management services. This
Barcode Frequently Asked Questions document explains who we are, how we
do business, how barcodes work and the various types you can order from
us.
Questions
1.
Who is O'Neil Software and
why should we purchase labels from your company?
2.
Do I have to use O'Neil's
software to purchase or use the labels?
3.
What are your label prices?
4.
Is there a minimum
quantity of labels I have to purchase?
5.
How does O'Neil ship their
printed labels?
6.
How much does shipping
cost?
7.
How long will it take for
my labels to arrive?
8.
How are the labels
packaged?
9.
Does O'Neil offer their
labels on sheets or rolls?
10.
What if I only want a few
sheets? Do you offer short-run label printing?
11.
What if I want different
label sizes?
12.
What is a Barcode Range?
13.
What happens if I want
multiple ranges? How does this affect pricing?
14.
How do I submit multiple
ranges?
15.
Why do I have to tell you
the total labels required? Can't you calculate this from the range(s)
provided?
16.
Why do I have to tell you
the barcode length? Can't you calculate this from the range(s) provided?
17.
What is the quality of the
labels?
18.
What do you mean when you say
your labels are "paper-free"?
19.
What kind of adhesive do you
use for the labels?
20.
Why do you laminate the labels?
21.
What barcode symbologies do you offer?
22.
What colors do you offer?
23.
Can I put my company logo
on the labels?
24.
Can I send my artwork through
the internet?
25.
What Header Text can I use?
26.
What is a "Tag"?
27.
What is the $ sign and why is it
relevant?
28.
Do you have a label
catalog or samples which you can send me?
29.
Do you have a Sales
representative who I can talk with?
30.
If the shape and size of my
label are unique, what do I need to do?
31.
What is a die?
32.
What determines the price
of custom printed labels?
33.
Do I have to order over
the Internet?
34.
What methods of payment does
O'Neil accept?
35.
How do I apply for a
Credit Account?
36.
Where do I find my
account number?
37.
Still have an unanswered
question?
Committed
to leading the industry, the name O'Neil Software has become synonymous
with accuracy, flexibility, experience and delivering
results in record storage management. For 25 years, O'Neil has been the
software and hardware solutioneers™
for over 850 record centers in more than 60 countries, ranging from
start-ups to multi-nationals.
No matter what business you're in, if you use barcode labels you've
probably found that purchasing and printing your own can be a costly,
time-consuming experience. Typically, most labels do not pass the test of
time in three particular areas: adhesive, paper and print quality. The
adhesive deteriorates, the paper turns brown and the print flakes or
fades.
O'Neil's barcode labels are designed to be as innovative as our software.
Versatile, durable and easily readable, they can be customized with your
name or logo printed clearly on each one.
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We
produce over 5 million labels every year for users of many different
record management software packages and even companies that are not
related to the record management industry. What purchasers of
O'Neil Barcode Labels are looking for is the quality and longevity of the
product.
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Our
labels are competitively priced based on the size and color of the label.
There is a discount structure based on the quantity of labels required,
starting with a 10% discount on orders over 5,000 labels. You can discuss
our current prices with your business development representative.
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1,000
labels is the minimum quantity offered and all smaller orders will be
charged at a minimum of the 1,000 rate.
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Orders
are typically shipped by UPS, who visit our offices every business day.
Shipping is not included in the price of the labels. We are
happy to ship the labels using your own UPS or FedEx account number, if
provided. Default shipping is by UPS Ground.
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Shipping
is usually based on weight. For example and guidance, a typical box of
10,000 large labels generally weighs around 25 lbs. In January 2008, UPS
charged $21.87 for this delivery to a New York address, via Standard Ground
Service.
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Orders
typically ship within 5-7 business days from the date the order is
accepted and processed. Delivery time will then depend on the level of
shipping service requested. Orders are typically shipped by UPS, who
visit our offices every business day. Shipping is not
included in the price of the labels. We are happy to ship the labels
using your own UPS or FedEx account number, if provided. Default shipping
is by UPS Ground.
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Labels
orders are individually boxed and excess space is padded out to ensure
that they are not damaged in transit.
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Labels
are offered on sheets for ease of use.
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1,000
labels is the minimum quantity offered and all smaller orders will be
charged at a minimum of the 1,000 rate.
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Each
label size must be placed as a separate order.
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A
Barcode Range is a selection of labels
with a starting and ending number. They have the same number of
characters and can consist of alpha/numeric digits. Examples:
From: 000001 To: 200000
From: AB-123 To: AB-456
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For
multiple ranges of the same size, we calculate the price based on the
total number of labels, but charge an additional $5.00 to set up each
range, up to a maximum of $25.00.
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You
can either enter the multiple ranges into the text box provided, or you
can upload a file with all the barcodes required. This is probably the
best approach with location labels. You can set up the locations in
RS-SQL, export the table and upload the file with your order.
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We
can do so and certainly will; however, we use your quantity as a double-check to ensure we understand your order
correctly. For example, if you submit the following range:
From: 000001 To: 200000
We expect to see the quantity of 200,000. If you enter a quantity of
20,000 we will call you to ensure we are printing the correct range as
you may have wanted the following:
From: 000001 To: 020000
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We
can do so and certainly will, however we use your stated length as a
double check to ensure we understand your order correctly. For example,
if you enter the range:
From: AB-123 To: AB-456
We expect to see a barcode length of 6 characters. If you only put 5 we
will contact you to check that we are printing the correct range as you
may not want the "dash" character to be in the barcode but only
in the eye-readable number shown underneath the barcode.
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When
a label is printed with a laser printer, the image is pressed onto the
paper with heat which is bad for the adhesive. Since the image is only
pressed it will start to flake off after time. To test this yourself,
find a document that was printed with a laser printer a couple of years
ago. Scrape it with a knife or your fingernail and see how the print
flakes off. O'Neil labels are printed on "paper-free" label
stock with a thermal transfer process so the image is burned into the
label stock. It will not come off! Add the laminating process and special
adhesive and you have the highest quality label available today. We are
so confident we guarantee every label for 20 years!
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In
time, with exposure to light all paper will turn yellow or brown.
Libraries protect their special documents in acid-free environments.
O'Neil has learned the same lesson with our labels. They are printed on
an acid-free synthetic stock that is custom produced and will not turn
color.
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The
adhesive that O'Neil uses has been age tested by an independent laboratory
to the equivalent of being in a records storage facility for 20 years.
None of the samples tested displayed any signs of penetration, migration
or oozing. Our labels were put through an accelerated aging process, in
"warehouse" type storage conditions attached to corrugated
board. Made with the best adhesive available, it will not break down,
soak into the paper or evaporate.
To read an actual copy of Chemsultant's
findings, download a copy at Chemsultants
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We
laminate our labels to further protect them against being rubbed or
scraped. This helps to keep the adhesive from evaporating and keeps the
label from being torn or worn even through the use of contact scanners!
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The
most common used in record centers is an alpha-numeric code known as Code
39 (also seen as Code 3 of 9) but we can produce almost any symbology required.
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Our
labels are available in 4 colors: White (default), Yellow, Blue or Green.
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On
large labels there is enough room to place a company logo. The first time
you submit a logo, you will need to upload it or email to us. For
subsequent orders you can simply check the "Logo on File" box.
On small and medium labels there is only enough room to print a line of
text, such as your company name.
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During
the ordering process you will be given the opportunity to upload your
logo as a file or email it to us at sales@oneilsoft.com with a
reference to your order.
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Generally
the header text needs to be a short description, such as "Archive
Number" or your company name.
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Historically
in our RSDos product from the early 1980's a $
sign was printed at the front of all filefolder
barcodes. This allowed the system to know that the barcode is related to
a filefolder regardless of its barcode
length. This functionality has remained throughout our RSWin and now our RS-SQL products. If you require the
$ sign, please check the box. The default is to NOT print it.
If you are a TRACKER customer, you do not need the $ sign.
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A
Tag is a small label printed alongside the main label with the same
number or barcode. This allows a large label to be placed on a box and
the "tag" to be placed on corresponding paperwork, rather than
writing down the number which is prone to error.
Alpha/Numeric Tags only have the text/number while Barcode Tags have a
number and a corresponding barcode, which is useful for data entry at a
later stage.
Barcode Tags can only be produced on our Extra Large Labels.
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Contact
us at (949) 458-1234 and ask for sales or complete an online
contact form at http://www.oneilsoft.com/barcodes/request.shtml.
We would be delighted to discuss barcode labels with you and also offer
you some samples for FREE.
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Contact
us at (949) 458-1234 and ask for sales or complete an online
contact form at http://www.oneilsoft.com/barcodes/request.shtml.
We would be delighted to discuss barcode labels with you and also offer
you some samples for FREE.
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To
obtain a quote, the easiest thing to do would be to fax your Sales
representative a sketch of what you would like. Include the size as well
as an estimate of the quantity you think you may order. This will aid
your representative in getting the most exact price for a custom die.
Once you have agreed to the extra costs a custom die requires, your
representative will have the art room draw up the die line, which you
will need to sign and return either by fax or mail. Then the custom die
will be ordered.
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A
die is a tool responsible for cutting the shape of the label out of the
material. The material is shipped to us in large rolls. The ink and
laminate is added to the label material before it is die-cut. A die to
the material is like a cookie cutter to dough.
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The
cost of creating the die and the quantity of labels required are the two
main contributors to cost.
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No.
If you don't feel comfortable ordering over the Internet, please feel
free to call us at (949) 458-1234. We will provide you with a
form, which you can use to place your order. Office hours are
9:00AM-5:00PM Pacific Standard Time.
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We
accept Visa, MasterCard, or via Invoice for credit approved customers.
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If
you are business with an established history of credit and are interested
in opening an account for Credit Terms please contact us at (949)
458-1234 to obtain a credit application form.
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You
can look at a previous invoice and your account number will be shown in
the top, right hand section (it is usually a 3 or a 4 digit number) or
contact us at (949) 458-1234 and we will look it up for you.
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If
you still have an unanswered question you can call us at (949)
458-1234, complete an online contact form at http://www.oneilsoft.com/barcodes/request.shtml
or email us at: sales@oneilsoft.com
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